Subject: Ticket Assigned - Conversation with shahir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jan 2021 05:36:10 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahir shahir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shahir Bot:  Hi Shahir ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582018946 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  My return request 1000367153 for order 6256194968 is not yet picked, pls advise the status Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Okay Agent:  after we checked you made return request on 22/12/2020 Agent:  the collection timeframe is 2-5 business days Agent:  you will be contacted in this time for collection Customer:  Yes Customer:  Noted Agent:  please note that friday and statday are not business days Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahir ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:26 AM, 02nd Jan                     shahir                    return request 1000367153 for order 6256194968 is not yet picked,           09:27 AM, 02nd Jan                   Mubasher                   Hi, Thank you for contacting us. How may I help you?           09:30 AM, 02nd Jan                   Mubasher                   Hi, I'm not getting a response from you. Are we still connected?           09:35 AM, 02nd Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1945899