Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 10:34:25 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  isuru Bot:  Hi Isuru ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624527087 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564087166 Bot:  Please wait while we transfer you to an agent Customer:  I have placed an order on 26th.order no 9624527087.still its showing processing.whats going on.my account also deducted Customer:  Hellooow Customer:  /startOver Customer:  Hello Agent:  Hi Isuru, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  I have placed an order on 26th.order no 9624527087.still its showing processing.whats going on.my account also deducted Agent:  We request you to please confirm us your registered mobile number. Customer:  0564087166 Agent:  Thank you for confirming me.  Customer:  Ok Agent:  I see that your order has been delayed, and I am really sorry for the inconvenience caused to you Agent:  I know that you are waiting for your shopping to arrive soon, and I assure you that our team is working hard to get it to you as soon as possible Customer:  What working hard..now 5 days u couldnt sort this small issue Customer:  I need it by tommrow itself Customer:  Woek Customer:  Work more harder and get my order delivered by tommorow Customer:  Its not even cash on delivery..money also deducted on same day.what all this drama Agent:  This is surely not the experience we want our customers to have when they shop with us. Agent:  We can understand your concern. Please be assured that we have already informed the courier team to do the delivery to the store at the soonest. Customer:  Could u make arrangement to do this delivery by tommorow or not Customer:  Im not asking anything from some other country Customer:  This simple order u cannot make it on time?? U mentioned delivery with in 1-2 days..now more than that Customer:  ??? Agent:  We request you to please consider this as a rare case Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority to the store. Customer:  BY TOMMOROW Agent:  We will try our best to deliver the shipment at the soonest. Customer:  Tommorw.thats it Agent:  Notes, we have forwarded your concern to deliver the shipment by tomorrow. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Isuru ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624527087 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:27 PM, 01st Jan                   Mubasher                   Hi this is mubasher how may i help you?           02:30 PM, 01st Jan                   Mubasher                   are you still with us?           02:32 PM, 01st Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:33 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944215