Subject: Ticket Assigned - Conversation with kamlesh
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 01 Jan 2021 10:30:08 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kamlesh kamlesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  kamlesh Bot:  Hi Kamlesh ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621418436 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971544742392 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you? Customer:  Hi Customer:  I have cancelled  a product no 9621418436 Customer:  Couple of days ago Customer:  And still not received the refund Customer:  Can you check what is the problem Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  When will I get it Customer:  Ok Agent:  Thanks for waiting, We sincerely apologize for any inconvenience, we have forwarded your query to the concerned team and someone from our team will be in touch with you asap to assist you in resolving this concern Agent:  Is there anything else I can help you?  Customer:  Hi Customer:  Sorry Customer:  An you explain Customer:  Can Customer:  I have not revived any message Customer:  From your end Customer:  You told me to wait Customer:  I am waiting for your revert Customer:  Hello Agent:  We sincerely apologize for any inconvenience, Customer:  Anyone there Agent:  we have forwarded your query to the concerned team and someone from our team will be in touch with you asap to assist you in resolving this concern Customer:  Ok Customer:  Thanks Customer:  00971544742392 my no Agent:  Is there anything else I can help you?  Customer:  No thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Kamlesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:18 PM, 01st Jan                     kamlesh                    Hi what happened to my refund it’s been so many days I have still not got my refund           02:18 PM, 01st Jan                     kamlesh                    What’s happening           02:18 PM, 01st Jan                   Mubasher                   Hi this is mubasher how may i help you           02:19 PM, 01st Jan                     kamlesh                    Pls read my above 2 message           02:19 PM, 01st Jan                     kamlesh                    It revived my refund           02:19 PM, 01st Jan                     kamlesh                    Not           02:19 PM, 01st Jan                   Mubasher                   please tell me the order number to help you more           02:20 PM, 01st Jan                     kamlesh                    9621418436           02:21 PM, 01st Jan                   Mubasher                   please hold on to check regarding the order number           02:21 PM, 01st Jan                     kamlesh                    Let me know           02:22 PM, 01st Jan                     kamlesh                    Waiting           02:22 PM, 01st Jan                     kamlesh                    Ok           02:22 PM, 01st Jan                     kamlesh                    Any update           02:23 PM, 01st Jan                   Mubasher                   refund has been processed for the order 9621418436 on 28/12/2020 and and the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           02:24 PM, 01st Jan                     kamlesh                    I thinks it’s more then 15 working days           02:25 PM, 01st Jan                     kamlesh                    From the day I returned the items           02:25 PM, 01st Jan                   Mubasher                   the refund processed on 28/12/2020           02:26 PM, 01st Jan                   Mubasher                   so it will take 2 - 15 days from 28/12/2020 to be reflected in your account           02:26 PM, 01st Jan                   Mubasher                   Do you need any other assist ?           02:28 PM, 01st Jan                   Mubasher                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:29 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1944205