Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 05:05:41 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257384856 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543608735 Bot:  Please wait while we transfer you to an agent Customer:  The order was suppose to be delivered today but the done a failed delivery no one called us Customer:  I would like my order delivered by tomorrow please Customer:  Can you request this please Customer:  I am not happy with this service Customer:  Why did I pay delivery charge and they failed it when I have been home all day Agent:  Hi, Thank you for contacting us.This is Hamza. How may I help you? Customer:  I waited home all day for my order today Customer:  But they failed delivery for no reason as they did not call us Customer:  We where at home I paid delivery charge for what Customer:  I am not happy as I had to do things but waited in for this delivery Agent:  Could you please share your order number so that I can assist you further? Customer:  I would like this delivered tomorrow Customer:  6257384856 Customer:  They failed delivery but did not call us or anything we have been at home all day Agent:  May I request you to please stay on hold while I retrieve the information.  Customer:  Ok thank you Agent:  Is this your phone number (0540302504) Customer:  Yes Customer:  No one called it Customer:  As I have had delivery’s from you before no problem Agent:  You will be contacted again by our courier team to deliver the order Agent:  Is there anything else I can help you?  Customer:  When will they contact me Customer:  I don’t want to waste another day waiting Customer:  I am not happy paying a delivery charge when they wasted my day Customer:  Please confirm Agent:  they will contact you within 2-3 working days Customer:  Do I still need to pay a delivery fee Agent:  No,You dont have to pay Customer:  Will you write that on the paper how will they know Agent:  You already paid SAR10for delivery charge so, You dont have to pay again Agent:  Is there anything else I can help you?  Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257384856 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you. Customer:  6257384856 Customer:  I had a message saying the could not deliver my order but I was home Agent:  is this your mobile number 540302504? Customer:  Now it’s saying it’s return to hub what does that mean I really need my order Customer:  0540302504 Agent:  The courier partner  will contact  you  again fro delivery Customer:  When will this be Customer:  Can you confirm with them please as I really need it Agent:  within  1-2 days  will be delivered Agent:  Is there anything else I can help you with? Customer:  If it isn’t what do I do Agent:  kindly  contact us to the needful Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257384856 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:50 PM, 28th Dec                     hi                    Hi           09:50 PM, 28th Dec                   Mohammad                   Hi, Thank you for contacting us. My name is Mohammad. How may I help you?           09:51 PM, 28th Dec                     hi                    My order 6257384856 Was suppose to be delivered today I still have not been contacted by the driver and it’s been out since 9am           09:51 PM, 28th Dec                     hi                    It’s the second time he has not contacted us we can’t keep waiting in I need my stuff           09:52 PM, 28th Dec                   Mohammad                   Please allow me to check that           09:53 PM, 28th Dec                     hi                    Can you contact the driver and tell him I need it delivered           09:53 PM, 28th Dec                   Mohammad                   Please confirm your mobile number is +966540302504 ?           09:54 PM, 28th Dec                     hi                    Yes and  +966 54 360 8735           09:56 PM, 28th Dec                     hi                    Both number are fine           09:56 PM, 28th Dec                     hi                    But he is not contacting us           09:56 PM, 28th Dec                   Mohammad                   thanks for confirmation.           09:56 PM, 28th Dec                   Mohammad                   Then be assure you will be contacted by courier.           09:56 PM, 28th Dec                     hi                    Why is he not contacting us           09:56 PM, 28th Dec                     hi                    When will he contact us as I don’t want it to be undelivered again today           09:57 PM, 28th Dec                   Mohammad                   May be sometimes due to some issue.           09:57 PM, 28th Dec                   Mohammad                   No it will be delivered to you.           09:57 PM, 28th Dec                     hi                    It was undelivered on 26 and now today we have no call still           09:57 PM, 28th Dec                     hi                    What issue would he have why is he not contacting us           09:58 PM, 28th Dec                     hi                    Can I get a number for fareye or can you please call them and tell them I would like it by today please           09:58 PM, 28th Dec                   Mohammad                   Network issue           09:58 PM, 28th Dec                   Mohammad                   Be assure your order will be delivered soon.           09:59 PM, 28th Dec                     hi                    When is soon what time do they stop delivering           09:59 PM, 28th Dec                   Mohammad                   Now they will contact you tomorrow.           10:00 PM, 28th Dec                     hi                    What’s there working hours           10:00 PM, 28th Dec                     hi                    No they won’t           10:01 PM, 28th Dec                     hi                    As they have just undelivered it again with the comment           10:01 PM, 28th Dec                     hi                    Customer no response           10:01 PM, 28th Dec                     hi                    They are not calling us           10:01 PM, 28th Dec                     hi                    Can you just call them and tell them to call me on my number please           10:02 PM, 28th Dec                   Mohammad                   Sure we will forward the concern to the courier.           10:02 PM, 28th Dec                     hi                    Why did they do that can you give both numbers to them please           10:03 PM, 28th Dec                   Mohammad                   Sure i will also forward them both numbers.           10:03 PM, 28th Dec                     hi                    +966 54 360 8735           10:03 PM, 28th Dec                     hi                    Can I get it delivered by tomorrow it’s the second time now I am getting very angry now as this is not good service           10:04 PM, 28th Dec                   Mohammad                   We will try our best to do that for you.           10:05 PM, 28th Dec                     hi                    Please contact them and tell them I would like it tomorrow or I will be sending a email to the mangers and directors of Centerpoint I am not happy           10:05 PM, 28th Dec                   Mohammad                   Sure. We sincerely apologies for the delay.           10:06 PM, 28th Dec                     hi                    I do not expect this service from centre point this would never have happened in England           10:06 PM, 28th Dec                     hi                    I would like them to deliver my parcel by tomorrow. Please Mohammed           10:07 PM, 28th Dec                   Mohammad                   Sure. Please allow me to forward the query to courier.           10:07 PM, 28th Dec                     hi                    Or can you give me the number to the delivery company           10:09 PM, 28th Dec                   Mohammad                   Please allow me to forward the query to courier.           10:10 PM, 28th Dec                   Mohammad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:10 PM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931051