Subject: Ticket Assigned - Conversation with huda
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:50:08 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with huda huda                    Bot:  Hi again! Bot:  Please enter your name Customer:  huda Bot:  Hi Huda ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:22 AM, 16th Dec                     huda                    It’s been three days since I returned the item and still haven’t received any refund           03:23 AM, 16th Dec                   Hamza                   Hi, Thank you for contacting us.This is Hamza. How may I help you?           03:23 AM, 16th Dec                   Hamza                   Could you please share your order number so that I can assist you further?           03:23 AM, 16th Dec                     huda                    Just a minute           03:24 AM, 16th Dec                     huda                    7421239502           03:25 AM, 16th Dec                   Hamza                   could you please wait for a minute           03:26 AM, 16th Dec                     huda                    Ok           03:26 AM, 16th Dec                   Hamza                   We would like to inform you that your product reached our warehouse on 13/12 and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           03:28 AM, 16th Dec                   Hamza                   Is there anything else i can help you with?           03:28 AM, 16th Dec                     huda                    No thanks           03:28 AM, 16th Dec                   Hamza                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           03:29 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880946