Subject: Ticket Assigned - Conversation with faseeh haris
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:50:07 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with faseeh haris faseeh haris                    Bot:  Hi again! Bot:  Please enter your name Customer:  faseeh haris Bot:  Hi Faseeh Haris ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966502144135 Bot:  Please wait while we transfer you to an agent Customer:  6245089073 Customer:  Order number Agent:  Hi Faseeh, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  Please let me know the issue ? Customer:  Hi Mohamed, I have returned some items 2 weeks ago, not yet the refund is made Agent:  Please allow me to ccheck it Agent:  You have returned the item on 28/11/20 ? Agent:  Your item which you have returned are on the way to warehouse. Once the order will reach warehouse after the quality check your refund will be processed. Agent:  For SAR 48.67 Customer:  May be. I don't remember the exact date. I received the delivery on 23rd November 2020. And in 2 days they collected the return Agent:  Yes the refund will be processed soon. Customer:  And is there any possible way to change the size of the item instead return and wait Agent:  For shoexpress items you would have exchange but only from store. Customer:  Because after that I purchased again and I want to change the size of a jeans, if the process will take this much long, I dont Agent:  We don't have online exchange for that. Agent:  For splash items only return and refund is possible. Customer:  Okay thank you Agent:  Is there anything else I can help you ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Faseeh Haris ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:45 AM, 16th Dec                     faseeh haris                    HELLO           02:52 AM, 16th Dec                   Bot                   أهلا مرة أخرى!           02:52 AM, 16th Dec                     faseeh haris                    I have returned some items and It's more than 20 days ago. No any refund or updates from your side.           02:53 AM, 16th Dec                     faseeh haris                    Hey           02:53 AM, 16th Dec                     faseeh haris                    Someone is there to respond?           02:54 AM, 16th Dec                   Osam                   Hi My Name is Osam. I will be happy to help you            03:03 AM, 16th Dec                   Osam                   Can you provide us your order number so that we can assist you better           03:03 AM, 16th Dec                   Osam                   Are you still connected with us?           03:09 AM, 16th Dec                   Osam                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:09 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880933