Subject: Ticket Assigned - Conversation with amit adamane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:50:03 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with amit adamane amit adamane                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  amit adamane Bot:  Hi Amit Adamane ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9621746866 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545645647            01:06 AM, 16th Dec                   Ahmed                   Hello, my name is Ahmed , how can i help you ?            01:07 AM, 16th Dec                     amit adamane                    The above order is yet to be verified for payment           01:07 AM, 16th Dec                   Ahmed                   9621746866           01:08 AM, 16th Dec                   Ahmed                   is this order number?           01:08 AM, 16th Dec                     amit adamane                    Yes           01:08 AM, 16th Dec                   Ahmed                   A minute please to check our system , stay with me            01:09 AM, 16th Dec                     amit adamane                    If it’s taking more time I’ll like to cancel the payment mode and use my card so it reaches on time           01:09 AM, 16th Dec                     amit adamane                    It’s waste if time eating for the shipment           01:09 AM, 16th Dec                     amit adamane                    Waiting*           01:09 AM, 16th Dec                   Ahmed                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9621746866) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9621746883).           01:17 AM, 16th Dec                   Ahmed                   is there any thing else that i can help you?            01:19 AM, 16th Dec                   Ahmed                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           01:21 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880797