Subject: Ticket Assigned - Conversation with richel
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:49:42 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with richel richel                    Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  richel Bot:  Hi Richel ,what do you need help with? Customer:  /startOver Bot:  Hi Richel ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0551624717            12:40 AM, 16th Dec                     richel                    Hello just want to ask about the return items that I return.. They pick up already the items but it's doesn't come to my credit? What should I do?           12:42 AM, 16th Dec                     richel                    /startOver           12:42 AM, 16th Dec                   Bot                   يرجى إدخال اسمك           12:42 AM, 16th Dec                     richel                    /startOver           12:43 AM, 16th Dec                   Bot                   يرجى إدخال اسمك           12:43 AM, 16th Dec                   Mazin                   Hi, Thank you for contacting us. How may I help you?           12:50 AM, 16th Dec                   Mazin                   Hi, I'm not getting a response from you. Are we still connected?           12:50 AM, 16th Dec                   Mazin                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:03 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880764