Subject: Ticket Assigned - Conversation with jinesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:49:40 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jinesh jinesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  jinesh Bot:  Hi Jinesh ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an addit
 ional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:54 PM, 15th Dec                     jinesh                    Ok           11:54 PM, 15th Dec                     jinesh                    Halo           11:58 PM, 15th Dec                   Mazin                   Hi, Thank you for contacting us. How may I help you?           12:11 AM, 16th Dec                   Mazin                   Hi, I'm not getting a response from you. Are we still connected?           12:11 AM, 16th Dec                   Mazin                   As we have not received a re
 sponse, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:12 AM, 16th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880666