Subject: Ticket Assigned - Conversation with hi my query is not resolved yet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 12:49:38 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my query is not resolved yet nisha baghel                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi my query is not resolved yet Bot:  Hi Hi My Query Is Not Resolved Yet ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund w
 ill depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:00 PM, 15th Dec                     nisha baghel                    Hi           11:01 PM, 15th Dec                     nisha baghel                    For the order number #9617133060, I have paid total amount of AED 169.56, for 8 items, in which I have returned 6 items, and I accepted only 2 items worth AED 17 (AED 15.30 paid after 10% discount) and AED 17.40 (AED 15.66 paid after 10% discount) .  Can anyone pls expla
 in me if I paid 169.56 AED and I accepted only 15.30+15.66 = 30.96 AED items? Than, how much it should be refund for remaining items?  Refund should be 169.56-30.96= 138.60 AED.  But I received only 80.17 AED. Remaining amount of 58.43 AED still pending. When it will be refund?           11:02 PM, 15th Dec                     nisha baghel                    1) Panelled Full Length Leggings  2)Textured T-shirt with Round Neck and Short Sleeves 3) Textured Tunnel waist T shirt with short sleeves 4) Slim fit colour block leggings with Elasticised waistband           11:04 PM, 15th Dec                     nisha baghel                    And           11:04 PM, 15th Dec                     nisha baghel                    5) Slogan Print T-shirt with Round Neck and Cap Sleeves"  6)"Graphic Print T-shirt with Round Neck and Cap Sleeves           11:05 PM, 15th Dec                     nisha baghel                    These above all the six items I have returned           11:05 PM, 15th Dec 
                     nisha baghel                    But it is not resolved yes           11:11 PM, 15th Dec                   Mazin                   Hi, Thank you for contacting us. How may I help you?           11:23 PM, 15th Dec                   Mazin                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:23 PM, 15th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1880568