Subject: Re: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389
From: Shakeeb Arsalan <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Manish Kumar <[email-masked]>, MUBASHER <[email-masked]>
Date: Wed, 23 Dec 2020 06:10:08 -0700 (MST)

Hi Akshay, 

The customer is requsting also for call back on the following NO 0569261240 

Please assist. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sanjay Parajuli" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "deepak damodaran" <[email-masked]>, "Aji Chacko" <[email-masked]>, "Anand Nukala" <[email-masked]>, "anwar panery" <[email-masked]>, "Akshay Berry" <[email-masked]>, "MUBASHER" <[email-masked]> 
Sent: Wednesday, December 23, 2020 6:33:48 PM 
Subject: Re: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

Hi Sachin, 

Asper the WH the order has been shipped fully in to packages, and the courier partner did not revert on our escalation. 
The customer is threatening that he will escalate the issue to the MOC. 

Please Advise if we can refund the customer. 

Regards 
Shakeeb 

From: "deepak damodaran" <[email-masked]> 
To: "sachin maheshwari" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sanjay Parajuli" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Aji Chacko" <[email-masked]>, "Anand Nukala" <[email-masked]>, "anwar panery" <[email-masked]> 
Sent: Wednesday, December 16, 2020 4:29:33 PM 
Subject: RE: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

Hi Team, 

Regarding this order , the shipments was booked on Dated 02-Dec-2020 and we have shipped on Dated 03-Dec-2020 . With the below items . 

The shipments was packed in 02 Packages. 

Thanks & Regards, 

Deepak D 

From: Sachin Maheshwari <[email-masked]> 
Sent: Wednesday, December 16, 2020 9:53 AM 
To: Akshay Berry <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sanjay Parajuli <[email-masked]>; Deepak Damodaran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: RE: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

Hi [ mailto:[email-masked] |  @Akshay Berry ] , 

Have this been checked with WRH / Conloc teams / courier partner, if entire order was shipped / delivered or partial. 

Hi [ mailto:[email-masked] |  @Sanjay Parajuli ] , [ mailto:[email-masked] |  @Deepak Damodaran ] , Need your support in checking this 

Regards, 

Sachin 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 7:34 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

[ mailto:[email-masked] | @Apoorv Joshi ] Approval is awaited from concept. Seeta has shared this already earlier today. 

Once approved you can proceed with manual refund. We cannot do much without approval. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] |  [email-masked] ] 

T: +971 4 5172125 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 6:49 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case, customer is threatening for DED. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "sachin maheshwari" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, December 15, 2020 2:48:38 PM 
Subject: Re: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

Hi Sachin, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 15 December, 2020 14:45:29 
Subject: Missing item/refund approval: Order ID: 9619614387 Tracking ID: FP120320001253 Case id - 1836389 

Hi Team, 

Problem Statement: Missing item/refund approval 

Case id - 1836389 

Order Date: 2/12/2020 

Delivery Date: 7/12/2020 

Order ID: 9619614387 

Tracking ID: FP120320001253 

Missing item details 

Item name: 161779586 - - Giggles Globefix Car Seat 

Refund Value: AED ​​345.60 

Missing Quantity - 1 

​ 

Total order value: AED 702.90 

Issue description: The customer has reported to us that he has received only one item (161779586 - - Giggles Globefix Car Seat) however he has placed the order in quantity 2. 

Case history: The customer has came to us with the issue on 5/12/2020 and we have raised the child ticket# 1844981 to confirm the with the warehouse and as per them we have shipped both 2 items. 

Customer history: The customer has been shopping with us since 1/15/2019 and have complete 5 order till now as a guest user. 

Assistance Required: Case pending since 6/12/2020 kindly provide the refund approval so that we can close the case asap. 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com