Subject: New Reply Received - Re: Your refund is on its way
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Dec 2020 04:14:06 +0000

Hi Mubasher Hamed,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div>I didn’t apply for the return online but through an agent via chat. And since these items were in buy two for 90 offer that is there was no return option available on website. Please ask your courier as I have returned both items. May be the chat agent applied return for one item. See attached image of the order.</div>
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<div>On 22 Dec 2020, at 3:54 PM, Max &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial' class="">Hi Irfan,<br style="box-sizing: border-box" class=""><br style="box-sizing: border-box" class="">
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class="">Thank you for contacting us.</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class=""> </div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class="">We apologise for the inconvenience caused.</div>
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<div dir="ltr" style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class="">As per your order (9615906473) there is a return request for only one item (Full Length Jeans with Button Closure and Pocket Detail) with the number 100032180. You didn't place a return for the second item that is why it is not refunded. </div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class="">Once again, sincere apologies and thank you for your patience.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class="">Feel free to get in touch with us for further assistance.</div>
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<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" class="">Your friends,</div>
<div style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word" dir="ltr" class="">The Support Team<img id="39EF55F4-BD16-4FDC-98BA-82D7225AADE9" width="845" height="564" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE3Nzg3NTA5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.X0zinduZ3m55dgv5EOxKoJ-K19todC1exLxEw4JF9X8" class="">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885631