Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 22 Dec 2020 13:01:01 +0000

Hi Mubasher Hamed,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello sir,<div dir="auto">I can't understand  why this is not mentionned on your site, even more it is mentionned under the picture "free return".</div>
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<div dir="ltr" class="gmail_attr">Le mar. 22 déc. 2020 à 15:37, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div style="margin-bottom:0.0001pt">Hi Meryam,</div>
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<div style="margin-bottom:0.0001pt">We apologize for the inconvenience caused.</div>
<div style="margin-bottom:0.0001pt"><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div dir="ltr"> As per the policy, (Plain A-line Dress with 3/4 Sleeves and Belt) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>We thank you for your understanding and cooperation.</div>
<div><span rel="tempredactor" style="font-size:14px"><br></span></div>
<div>Your friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043177654369'>Screenshot_20201222-155817_Max.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1904322