Subject: Ticket Assigned - Ticket # 185487 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 10:06:07 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 185487 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 185487 with subject Fwd: [#1815505] - Returns has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/b64ed5561173f4b8232524c1783d148c5dd80b1e2f82a6a640985a9b77119763  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1901214