Subject: Ticket Assigned - Ticket # 185235 Resolved
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 12:13:08 +0000

Hi Mubasher Hamed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Ticket # 185235 Resolved  
 Dear Centrepoint,  Our Technical Engineer has indicated that your ticket # 185235 with subject Fwd: [#1828083] - Re: شارك رأيك وملاحظاتك معنا has been Resolved.   An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.  
   
 When the ticket is closed it can't be reopened. 
   
 Sincerely, FarEye Team https://fareye.freshdesk.com/public/tickets/06adec85074b87c3e0bb573bffa7a691612d52efde37b33147ebc5b7a3c00e9c  

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1896854