Subject: RE: Wrong commitment
From: Mansoorullah Enayathullah <[email-masked]>
To: Luma AbuSharekh <[email-masked]>, Amala Raj <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, Roaa Alismaeil <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 20 Apr 2023 14:52:04 +0000

@HomeBox Customercare UAE<mailto:[email-masked]>

Kindly check again team waiting in cx place

Thanks
Nilesh

From: Luma AbuSharekh <[email-masked]>
Sent: Thursday, April 20, 2023 6:33 PM
To: Amala Raj <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Roaa Alismaeil <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment

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Best Regards,
Lama Abusharekh
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
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<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Amala Raj [mailto:[email-masked]]
Sent: Thursday, April 20, 2023 5:24 PM
To: HomeBox Customercare UAE; Luma AbuSharekh; Roaa Alismaeil; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4832878
4/20/2023 6:23:13 PM
9426864134
Hamid Munir
529459998
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Ramesh Narayanan
UAE
Oasis 4-Door Wardrobe - Brown- cx asked team drop mentioned item without fixing today , cx asked to come for fixing another day that's not possible . remaining items team fixed kindly check with cx and inform sop

-
-
-

256212
20-Apr-2023

Regards
Redeemer Fernando
Associate
Landline: 04821 5925
Mobile: 052 210 1797

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