Subject: Homebox Freshdesk Open Ticket 20,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Thu, 20 Apr 2023 06:57:07 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

78

26

18

27

10

73

232

LMG INTERNAL TEAM

3

2

2

1

1

9

Porter

1

1

WAREHOUSE

1

3

2

6

Grand Total

82

28

21

31

10

76

248

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

6

5

1

12

Bushra alzubi

1

1

Najwa algaisiah

1

1

Reem Almomani

4

4

Rua'a Abukaff

1

1

Shahed Khalaf

1

1

Shrouq sadeh

2

2

Yasmeen alskafy

1

1

2

HB LiveSalesman

2

1

1

1

1

3

9

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Aws Adra

1

1

1

3

Jok Kuol

1

1

Laith Almohamd

1

1

HB-LSM-Followup

26

3

7

9

3

27

75

Ali Adil

2

1

2

2

7

14

Ali hazzaa

3

3

Aws Adra

1

3

4

jinana parveen

4

3

7

Jok Kuol

8

1

4

13

Laith Almohamd

4

2

3

3

2

6

20

Nikhil Tiwari

8

2

3

1

14

Home Box UAE Back Office

21

12

9

15

3

24

84

Anslem Misquitta

1

1

Samer. aburamadan

12

6

6

7

3

10

44

Sanaa Hammad

9

6

3

7

14

39

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

27

7

3

6

3

21

67

Ali Adil

6

4

1

1

5

17

Ali hazzaa

1

1

Anslem Misquitta

1

1

4

6

Aws Adra

5

1

1

1

1

1

10

jinana parveen

3

1

4

Jok Kuol

4

6

10

Laith Almohamd

4

1

2

2

3

12

Malek Hosan

1

1

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

2

1

3

No Agent

1

1

Grand Total

82

28

21

31

10

76

248

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

27

4

6

8

3

28

76

Ali Adil

2

1

2

2

6

13

Ali hazzaa

3

3

Anslem Misquitta

1

1

3

5

Aws Adra

1

3

4

jinana parveen

4

3

7

Jok Kuol

8

1

4

13

Laith Almohamd

4

2

2

2

2

6

18

Nikhil Tiwari

8

2

3

13

Email

18

4

2

5

2

13

44

Ali Adil

6

2

1

4

13

Ali hazzaa

1

1

Anslem Misquitta

1

1

Aws Adra

3

1

1

1

1

1

8

jinana parveen

1

1

2

Jok Kuol

3

2

5

Laith Almohamd

2

1

1

1

3

8

Malek Hosan

1

1

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

2

1

3

Facebook

2

1

1

1

1

3

9

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Aws Adra

1

1

1

3

Jok Kuol

1

1

Laith Almohamd

1

1

Outbound Email

9

8

5

12

3

23

60

Anslem Misquitta

1

1

Bushra alzubi

1

1

Jok Kuol

1

1

Laith Almohamd

1

1

Najwa algaisiah

1

1

Reem Almomani

4

4

Rua'a Abukaff

1

1

Samer. aburamadan

3

3

4

5

3

9

27

Sanaa Hammad

5

13

18

Shahed Khalaf

1

1

Shrouq sadeh

2

2

Yasmeen alskafy

1

1

2

Phone

18

9

6

4

5

42

Ali Adil

1

1

Jok Kuol

1

1

Laith Almohamd

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

9

3

2

2

1

17

Sanaa Hammad

9

6

3

2

1

21

Portal

8

2

1

1

1

4

17

Ali Adil

2

1

1

4

Aws Adra

2

2

jinana parveen

2

2

Jok Kuol

1

3

4

Laith Almohamd

2

1

1

4

No Agent

1

1

Grand Total

82

28

21

31

10

76

248

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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