Subject: Homebox Freshdesk Open Ticket 19,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Wed, 19 Apr 2023 14:11:10 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

95

21

19

18

10

68

231

LMG INTERNAL TEAM

2

1

1

4

Porter

1

1

WAREHOUSE

1

3

2

6

Grand Total

96

21

22

22

10

71

242

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

13

3

16

Amal Aldughmi

3

3

Bushra alzubi

1

1

Jehad Suleiman

1

1

Najwa algaisiah

1

1

Razan alberawi

1

1

Reem Almomani

2

2

4

Rua'a Abukaff

1

1

Shahed Khalaf

1

1

Shrouq sadeh

2

2

Yasmeen alskafy

1

1

HB LiveSalesman

5

1

1

1

3

11

Ali Adil

1

1

2

Ali hazzaa

1

1

2

Aws Adra

4

1

5

Jok Kuol

1

1

Laith Almohamd

1

1

HB-LSM-Followup

24

3

8

6

3

27

71

Ali Adil

4

2

1

1

7

15

Ali hazzaa

3

3

Aws Adra

1

4

5

jinana parveen

3

3

6

Jok Kuol

6

1

4

11

Laith Almohamd

6

1

3

2

2

5

19

Nikhil Tiwari

5

3

3

1

12

Home Box UAE Back Office

25

13

10

12

2

20

82

Anslem Misquitta

1

1

Samer. aburamadan

11

4

3

6

2

8

34

Sanaa Hammad

14

9

7

5

12

47

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

29

2

3

3

4

20

61

Ali Adil

13

1

5

19

Ali hazzaa

1

1

Anslem Misquitta

2

1

3

6

Aws Adra

5

2

1

1

1

10

jinana parveen

1

1

2

Jok Kuol

1

6

7

Laith Almohamd

4

2

1

3

10

Malek Hosan

1

1

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

2

1

3

Grand Total

96

21

22

22

10

71

242

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

26

3

7

5

4

27

72

Ali Adil

4

2

1

1

6

14

Ali hazzaa

3

3

Anslem Misquitta

2

1

2

5

Aws Adra

1

4

5

jinana parveen

3

3

6

Jok Kuol

6

1

4

11

Laith Almohamd

6

1

2

1

2

5

17

Nikhil Tiwari

5

3

3

11

Email

19

2

3

3

2

13

42

Ali Adil

10

4

14

Ali hazzaa

1

1

Anslem Misquitta

1

1

Aws Adra

2

2

1

1

1

7

jinana parveen

1

1

2

Jok Kuol

1

2

3

Laith Almohamd

2

1

1

3

7

Malek Hosan

1

1

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

2

1

3

Sanaa Hammad

1

1

Facebook

5

1

1

1

3

11

Ali Adil

1

1

2

Ali hazzaa

1

1

2

Aws Adra

4

1

5

Jok Kuol

1

1

Laith Almohamd

1

1

Outbound Email

16

9

5

10

2

19

61

Amal Aldughmi

3

3

Anslem Misquitta

1

1

Bushra alzubi

1

1

Jehad Suleiman

1

1

Jok Kuol

1

1

Laith Almohamd

1

1

Najwa algaisiah

1

1

Razan alberawi

1

1

Reem Almomani

2

2

4

Rua'a Abukaff

1

1

Samer. aburamadan

3

2

2

4

2

7

20

Sanaa Hammad

4

3

4

11

22

Shahed Khalaf

1

1

Shrouq sadeh

2

2

Yasmeen alskafy

1

1

Phone

22

7

5

3

5

42

Ali Adil

1

1

Jok Kuol

1

1

Laith Almohamd

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

8

2

1

2

1

14

Sanaa Hammad

14

5

3

1

1

24

Portal

8

1

1

4

14

Ali Adil

3

1

1

5

Aws Adra

3

3

Jok Kuol

3

3

Laith Almohamd

2

1

3

Grand Total

96

21

22

22

10

71

242

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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