Subject: RE: Customer no answer / Sw/off
From: Luma AbuSharekh <[email-masked]>
To: Harsha Lasantha <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, Amala Raj <[email-masked]>, Gopinath Janakiraman <[email-masked]>, Anton Dilshan <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <
Date: Wed, 19 Apr 2023 09:24:17 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 12:21 PM
To: Luma AbuSharekh; Anton Dilshan
Cc: Abdul Hameed Rasheed; Amala Raj; Gopinath Janakiraman; HB Shj Feeder WH; hbaxd feederwh; crys_hb; [email-masked]; HomeBox Customercare UAE; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: RE: Customer no answer / Sw/off

Dear Team,
Please find the below CRM & do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4827962

4/19/2023 1:19:45 PM

29038101492720230414

AMZ-Paula flores

0543305488

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Harsha

UAE

customer not available & requested to come after 7pm which is not possible. please check & do the needful.

-

-

-

103152

19-Apr-2023

Thanks & Regards,

Harsha Lasantha
EXT: 04821 5808 | Mob: 0565014479

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 19 April 2023 1:14 PM
To: Anton Dilshan <[email-masked]<mailto:[email-masked]>>
Cc: Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Amala Raj <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>; hbaxd feederwh <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; ImranKhan <[email-masked]<mailto:[email-masked]>>; Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>; Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer no answer / Sw/off

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anton Dilshan [mailto:[email-masked]]
Sent: Wednesday, April 19, 2023 12:06 PM
To: crys_hb; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE
Cc: Abdul Hameed Rasheed; Amala Raj; Gopinath Janakiraman; Harsha Lasantha; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Customer no answer / Sw/off

Dear Team,

Please find the below CRM and try to contact the Customer
Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4827879

4/19/2023 1:05:23 PM

29038101492720230414

AMZ-Paula flores

0543305488

CTD Exceptions

Other - CTD Exception

Customer no answer / Sw/off

Closed

Anton Dilshan

UAE

Cx not answer the call, plz try to contact and let us know the Status.

-

-

-

24595

19-Apr-2023

  Anton Dilshan
 Senior Supervisor - COD
  T   :  +971 4 8215806
  M :  +971 566814620
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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