Subject: Homebox Freshdesk Open Ticket 19,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Wed, 19 Apr 2023 07:01:49 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

77

21

18

21

13

68

218

EmiratesPost

1

1

LMG INTERNAL TEAM

2

2

1

5

Porter

1

1

WAREHOUSE

1

3

2

6

Grand Total

78

21

21

27

13

71

231

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

11

5

2

3

1

22

Amal Aldughmi

1

1

Anslem Misquitta

1

1

Ayat Alkhaldi

1

1

Bushra alzubi

1

1

2

Jehad Suleiman

2

1

3

Najwa algaisiah

1

1

Razan alberawi

1

1

2

Reem Almomani

2

2

1

5

Rua'a Abukaff

1

1

Sanaa Hammad

1

1

Shahed Khalaf

1

1

Shrouq sadeh

3

3

HB LiveSalesman

3

1

1

1

3

9

Ali Adil

1

1

2

Ali hazzaa

1

1

Aws Adra

2

1

3

Jok Kuol

1

1

Laith Almohamd

1

1

2

HB-LSM-Followup

19

4

8

6

3

28

68

Ali Adil

5

2

1

1

7

16

Ali hazzaa

3

3

Aws Adra

1

3

4

jinana parveen

2

3

5

Jok Kuol

6

1

4

11

Laith Almohamd

3

1

3

2

2

6

17

Nikhil Tiwari

3

1

3

3

2

12

Home Box UAE Back Office

19

10

8

13

4

20

74

Samer. aburamadan

9

3

2

5

2

3

24

Sanaa Hammad

10

7

6

8

2

17

50

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

26

2

2

4

4

19

57

Ali Adil

14

1

5

20

Ali hazzaa

1

1

Anslem Misquitta

3

1

2

6

Aws Adra

4

2

1

1

1

2

11

jinana parveen

1

1

Jok Kuol

2

6

8

Laith Almohamd

1

1

1

2

5

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

2

1

3

Grand Total

78

21

21

27

13

71

231

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

21

4

7

5

4

27

68

Ali Adil

5

2

1

1

6

15

Ali hazzaa

3

3

Anslem Misquitta

2

1

1

4

Aws Adra

1

3

4

jinana parveen

2

3

5

Jok Kuol

6

1

4

11

Laith Almohamd

3

1

2

1

2

6

15

Nikhil Tiwari

3

1

3

3

1

11

Email

15

2

3

4

2

13

39

Ali Adil

9

4

13

Ali hazzaa

1

1

Anslem Misquitta

1

1

Aws Adra

3

2

1

1

1

2

10

jinana parveen

1

1

Jok Kuol

1

2

3

Laith Almohamd

1

1

2

4

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

2

1

3

Sanaa Hammad

1

1

Facebook

3

1

1

1

3

9

Ali Adil

1

1

2

Ali hazzaa

1

1

Aws Adra

2

1

3

Jok Kuol

1

1

Laith Almohamd

1

1

2

Outbound Email

13

8

5

12

5

19

62

Amal Aldughmi

1

1

Anslem Misquitta

1

1

2

Ayat Alkhaldi

1

1

Bushra alzubi

1

1

2

Jehad Suleiman

2

1

3

Jok Kuol

1

1

Laith Almohamd

1

1

Najwa algaisiah

1

1

Razan alberawi

1

1

2

Reem Almomani

2

2

1

5

Rua'a Abukaff

1

1

Samer. aburamadan

1

1

1

3

2

2

10

Sanaa Hammad

2

2

5

3

16

28

Shahed Khalaf

1

1

Shrouq sadeh

3

3

Phone

18

7

5

5

5

40

Ali Adil

1

1

Jok Kuol

1

1

Laith Almohamd

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

8

2

1

2

1

14

Sanaa Hammad

10

5

3

3

1

22

Portal

8

1

4

13

Ali Adil

5

1

1

7

Aws Adra

1

1

Jok Kuol

1

3

4

Laith Almohamd

1

1

Grand Total

78

21

21

27

13

71

231

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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