Subject: HomeBox Fresh Desk Open Tickets 18th April ,2023
From: Samer Aburamadan <[email-masked]>
To: Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Anslem Misquitta <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, 'Maryam Yahya' <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Taima Zeid <[email-masked]>, Anunay Sharma <
Date: Tue, 18 Apr 2023 09:03:01 +0000

Hi team,

Hope this email finds you well,

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

79

24

15

25

9

65

217

EmiratesPost

1

1

LMG INTERNAL TEAM

1

2

2

1

1

7

WAREHOUSE

1

5

2

8

Grand Total

80

27

20

28

10

68

233

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

18

1

1

3

1

24

Amal Aldughmi

3

3

Anslem Misquitta

1

1

Ayat Alkhaldi

1

1

Bushra alzubi

2

1

1

4

Jehad Suleiman

1

1

2

Najwa algaisiah

2

2

Razan alberawi

3

3

Reem Almomani

4

4

Sanaa Hammad

1

1

Shrouq sadeh

2

2

Waed Altamimi

1

1

HB LiveSalesman

8

1

2

3

14

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Aws Adra

1

1

2

Jok Kuol

5

1

6

Laith Almohamd

1

1

No Agent

1

1

HB-LSM-Followup

17

9

8

6

3

28

71

Ali Adil

7

1

3

2

7

20

Ali hazzaa

1

3

4

Aws Adra

1

1

3

5

jinana parveen

2

1

1

3

7

Jok Kuol

4

1

4

9

Laith Almohamd

3

2

1

1

2

7

16

Nikhil Tiwari

2

3

1

3

1

10

Home Box UAE Back Office

17

12

9

13

4

16

71

Samer. aburamadan

7

5

3

5

2

1

23

Sanaa Hammad

10

7

6

8

2

15

48

HomeBox UAE

20

4

2

4

3

20

53

Ali Adil

9

1

1

6

17

Ali hazzaa

1

1

Anslem Misquitta

1

1

2

4

Aws Adra

5

1

1

1

8

jinana parveen

2

1

1

4

Jok Kuol

6

6

Laith Almohamd

1

1

2

3

7

Murtaza Kutiyanawala

1

1

2

Nikhil Tiwari

2

2

4

Grand Total

80

27

20

28

10

68

233

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

18

8

7

6

4

27

70

Ali Adil

7

1

3

2

6

19

Ali hazzaa

1

3

4

Anslem Misquitta

1

1

1

3

Aws Adra

1

1

3

5

jinana parveen

1

1

1

3

6

Jok Kuol

4

1

4

9

Laith Almohamd

3

2

1

2

7

15

Nikhil Tiwari

2

3

1

3

9

Email

13

4

3

3

1

13

37

Ali Adil

7

1

5

13

Ali hazzaa

1

1

Anslem Misquitta

1

1

Aws Adra

3

1

1

1

6

jinana parveen

2

1

1

4

Jok Kuol

2

2

Laith Almohamd

1

1

3

5

Murtaza Kutiyanawala

1

1

2

Nikhil Tiwari

1

1

2

Sanaa Hammad

1

1

Facebook

8

1

2

3

14

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Aws Adra

1

1

2

Jok Kuol

5

1

6

Laith Almohamd

1

1

No Agent

1

1

Outbound Email

20

5

5

12

3

17

62

Amal Aldughmi

3

3

Anslem Misquitta

1

1

Ayat Alkhaldi

1

1

Bushra alzubi

2

1

1

4

Jehad Suleiman

1

1

2

Jok Kuol

1

1

Laith Almohamd

1

1

Najwa algaisiah

2

2

Razan alberawi

3

3

Reem Almomani

4

4

Samer. aburamadan

1

2

1

5

1

1

11

Sanaa Hammad

1

2

2

5

2

14

26

Shrouq sadeh

2

2

Waed Altamimi

1

1

Phone

15

9

5

4

1

3

37

Ali Adil

1

1

jinana parveen

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

6

3

2

1

12

Sanaa Hammad

9

5

3

4

1

22

Portal

6

1

1

5

13

Ali Adil

2

1

1

4

Aws Adra

2

2

Jok Kuol

3

3

Laith Almohamd

1

1

2

Nikhil Tiwari

1

1

2

Grand Total

80

27

20

28

10

68

233

Best Regards,
Samer Aburamadan
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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