Subject: RE: Wrong commitment
From: Homebox Delivery <[email-masked]>
To: HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ali Mohamed <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>
Date: Mon, 17 Apr 2023 18:58:41 +0000

Dear team @Murtaza Kutiyanawala<mailto:[email-masked]> @Ali Mohamed<mailto:[email-masked]> @crys_hb<mailto:[email-masked]>
Fyki
Kindly check with cx and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4823353
4/17/2023 10:56:48 PM
9422945168
Vidita Jit
502937045
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
when team reached cx dont have money cx asked to fix the item ,i will go nd get money from ATM, then cx came and given 700aed after that got back money frm team and given 670aed only instead of 688.6aed.team delivered the item cx refused to return the item also.kinldy check with cx

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257622
17-Apr-2023

Regards
Redeemer

From: Homebox Delivery
Sent: Monday, 17 April 2023 9:02 PM
To: HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Cc: HBUAE DELIVERY <[email-masked]>
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4823169
4/17/2023 9:01:41 PM
9422945168
Vidita Jit
502937045
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
cx refuse to pay full cod amount kinldy check with cx

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-

257622
17-Apr-2023

Regards
Redeemer
04821 5925

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