Subject: RE: Customer not available 9425706865
From: Luma AbuSharekh <[email-masked]>
To: Harsha Lasantha <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, "Gopinath Janakiraman" <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <[email-masked]>, ImranKhan <[email-masked]>, Mangalanathan Muthandi <[email-masked]>, Mansoorullah Enayathullah <[email-masked]>, Murali Govindaraj <[email-masked]>, Soundar Rajan <Soundar.Ra
Date: Mon, 17 Apr 2023 10:44:40 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Harsha Lasantha [mailto:[email-masked]]
Sent: Monday, April 17, 2023 1:32 PM
To: Luma AbuSharekh; Anton Dilshan
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; [email-masked]; HomeBox Customercare UAE; Yunis Fakrudeen; crys_hb
Subject: RE: Customer not available 9425706865

Dear Team,
Please find the below CRM & do the needful,

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4821467

4/17/2023 2:31:15 PM

9425706865

Hamda Sultan Rashed

501797929

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Harsha

UAE

refer crm#4820549, still customer cannot receive the delivery. please check & do the needful.

-

-

-

103152

17-Apr-2023

Thanks & Regards,

Harsha Lasantha
EXT: 04821 5808 | Mob: 0565014479

From: Luma AbuSharekh <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 17 April 2023 12:08 PM
To: Anton Dilshan <[email-masked]<mailto:[email-masked]>>
Cc: Abdul Hameed Rasheed <[email-masked]<mailto:[email-masked]>>; Gopinath Janakiraman <[email-masked]<mailto:[email-masked]>>; Harsha Lasantha <[email-masked]<mailto:[email-masked]>>; HB Shj Feeder WH <[email-masked]<mailto:[email-masked]>>; hbaxd feederwh <[email-masked]<mailto:[email-masked]>>; hbpending uae <[email-masked]<mailto:[email-masked]>>; Homebox Delivery <[email-masked]<mailto:[email-masked]>>; ImranKhan <[email-masked]<mailto:[email-masked]>>; Mangalanathan Muthandi <[email-masked]<mailto:[email-masked]>>; Mansoorullah Enayathullah <[email-masked]<mailto:[email-masked]>>; Murali Govindaraj <[email-masked]<mailto:[email-masked]>>; Soundar Rajan <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Yunis Fakrudeen <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer not available 9425706865

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anton Dilshan [mailto:[email-masked]]
Sent: Monday, April 17, 2023 11:04 AM
To: crys_hb; [email-masked]<mailto:[email-masked]>; HomeBox Customercare UAE
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; Harsha Lasantha; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Customer not available 9425706865

Dear Team ,
Please find the below CRM and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4820549

4/17/2023 12:02:39 PM

9425706865

Hamda Sultan Rashed

501797929

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Anton Dilshan

UAE

As per Team , Cx not available today , hence talk to Cx and let us know the Status .

-

-

-

24595

17-Apr-2023

  Anton Dilshan
 Senior Supervisor - COD
  T   :  +971 4 8215806
  M :  +971 566814620
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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