Subject: RE: [#6027486] - change address order no. 9425345945
From: Anslem Misquitta <[email-masked]>
To: OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Sameer Hasan <[email-masked]>, Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Ashish Karini <[email-masked]>, Peter Dsouza <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Raja Ramachandran <[email-masked]>, Sameer Sadiq <[email-masked]>, samer aburamadan <[email-masked]>, Sanaa.Hammad <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>, malek.hosan <[email-masked]>, Vijay Pokhriyal <Vijay.P
Date: Sat, 15 Apr 2023 10:48:05 +0000

Hi Team,

We have already updated the new address on child ticket on 10th of April still the delivery went to the old address and now the order is cancelled.

Child Ticket raised on 10th April – 6027486 also email sent on 11th and on 14th (attached in this email) still order was going on old address and got cancelled/RTO (Loss to business).

We need a solution on these kinds of cases were address change is request by customer via Call/Chat/Email or has given the same information to the courier person where the delivery must be done on the new address.
Also, it should apply to the phone number not working or no response from customers. (Highlighting as Future Delivery/No response in Reason For Failed Delivery must be specified, so accordingly we can contact customer and take necessary action)

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Home Box <[email-masked]>
Sent: Friday, April 14, 2023 11:18 AM
To: OLM DXB <[email-masked]>; Gobinda Khatri <[email-masked]>; Kuldeep Saini <[email-masked]>; Sameer Hasan <[email-masked]>
Cc: Thamilalagan M <[email-masked]>; Aditya Manapuram <[email-masked]>; Anslem Misquitta <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#6027486] - change address order no. 9425345945

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear Team,

Customer confirmed that she contacted the driver and told him to leave the item on the corridor, kindly arrange a new delivery today.

Kindly advise, the customer is very angry and she will keep contacting us for an update .

the address : Al Barsha 1 Al Thowima Residences 108
phone number: 0557680529

Order No: 9425345945
AWB: FP041023000061
Best Regards,
Amal

On Mon, 10 Apr at 10:36 AM , Shrouq sadeh <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,
Kindly update the address
: Al Barsha 1 Al Thowima Residences 108
phone number: 0557680529

Order No: 9425345945
AWB: FP041023000061
Best Regards,

6027486:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: Fwd: [#6027474] - change address order no. 9425345945
From: Home Box <[email-masked]>
To: OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Anslem Misquitta <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Tue, 11 Apr 2023 18:57:46 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,
Kindly update the address : Al Barsha 1 Al Thowima Residences 108
phone number: 0557680529

Order No: 9425345945
AWB: FP041023000061
Best Regards,
Samer Aburamadan

   On Mon, 10 Apr at 10:34 AM , hanna <[email-masked]> wrote:
   Dear team,
   Kindly update the address : Al Barsha 1 Al Thowima Residences 108
   phone number: 0557680529

   Order No: 9425345945
   AWB: FP041023000061
   Best Regards,

   6027474:1125156

Subject: Fwd: [#6027474] - change address order no. 9425345945
From: Home Box <[email-masked]>
To: OLM DXB <[email-masked]>, Gobinda Khatri <[email-masked]>, Kuldeep Saini <[email-masked]>, Sameer Hasan <[email-masked]>
Cc: Thamilalagan M <[email-masked]>, Aditya Manapuram <[email-masked]>, Anslem Misquitta <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Fri, 14 Apr 2023 12:11:17 +0000

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

​The customer called again she wants the delivery tomorrow, informed her about the process but she insisted to raise this request.

Kindly advise, the customer is very angry and she will keep contacting us for an update .

the address : Al Barsha 1 Al Thowima Residences 108

phone number: 0557680529

Order No: 9425345945

AWB: FP041023000061

Best Regards,

Amal

   On Mon, 10 Apr at 10:34 AM , hanna <[email-masked]> wrote:
   Dear team,
   Kindly update the address : Al Barsha 1 Al Thowima Residences 108
   phone number: 0557680529

   Order No: 9425345945
   AWB: FP041023000061
   Best Regards,

   6027474:1125156