Subject: RE: Wrong commitment#9421464934
From: ImranKhan <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sat, 15 Apr 2023 08:35:50 +0000

Dear ,

Still not yet any response from Customer side , so we have inform the team to move another delivery , once cx will call back inform them to cancel the invoice due to provide the gate pass and even not ready to support its 2nd time happen same thing  .

Regards
Imran khan

From: Roaa Alismaeil <[email-masked]>
Sent: Saturday, 15 April 2023 12:19 PM
To: ImranKhan <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment#9421464934

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: ImranKhan [mailto:[email-masked]]
Sent: Saturday, April 15, 2023 11:10 AM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment#9421464934

Dear Team,

Please check the below CRM & do the needful.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4813967
4/15/2023 12:09:41 PM
9421464934
Hend Alnoor
552410001
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Imran Khan
UAE
refer CRM-4798907 team reached the location and today as well gate pass not yet ready as per team cx not at home and share the another alternative no - 0507805057 to call them but alt no stated wait and cut the call team waiting since long time .

-
-
-

136213
15-Apr-2023

Thanks& Regards
Imran khan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: order no. 9421464934 entry permit
From: ImranKhan <[email-masked]>
To: Mansoorullah Enayathullah <[email-masked]>, Sanaa.Hammad <[email-masked]>, crys_hb <[email-masked]>, HBUAE DELIVERY <[email-masked]>, HB Warehouse <[email-masked]>, Muhammad Hussain <[email-masked]>, Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, Ahmed Faraz <[email-masked]>
Date: Fri, 14 Apr 2023 15:30:57 +0000

Dear ,

Still we didn't get any confirmation so we are removing invoice from Do and reschedule as per available date.

Regards
Imran khan

-----Original Message-----
From: Mansoorullah Enayathullah <[email-masked]>
Sent: Friday, 14 April 2023 5:22 PM
To: ImranKhan <[email-masked]>; Sanaa.Hammad <[email-masked]>; crys_hb <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Muhammad Hussain <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>; Murtaza Kutiyanawala <[email-masked]>; Ahmed Faraz <[email-masked]>
Subject: RE: order no. 9421464934 entry permit

Hi @Sanaa.Hammad

Kind reminder

Ref crm : 4813041

 As we schedule earlier gate  pass were not ready again we have schedule for tomorrow already informed but still we didn't receive gate  pass, kindly check with cx and arrange the before delivery if not we will removed from DO .

Regards,
Mansoor
-----Original Message-----
From: ImranKhan <[email-masked]>
Sent: Friday, April 14, 2023 10:45 AM
To: Sanaa.Hammad <[email-masked]>; crys_hb <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Muhammad Hussain <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit

Dear team,

Kindly confirm with cx whether gate pass will be ready for tomorrow or not , if ready then share the gate pass to avoid get the deliver postponed .

Regards
Imran khan

-----Original Message-----
From: ImranKhan
Sent: Monday, 10 April 2023 2:58 PM
To: Sanaa Hammad <[email-masked]>; crys_hb <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Muhammad Hussain <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit

Dear Sanaa Hammad ,

Kindly arrange the gate pass for the same team for them already we have share the requested document , kindly confirm with cx and inform them to provide the gate pass on 14th  for  15th Apr delivery  to avoid get the delivery postponed . note - as per the team , after  providing the requested document customer not able to arrange gate pass and asking the team  you have  to  arrange gate pass .

Regards
Imran khan

-----Original Message-----
From: Sanaa Hammad <[email-masked]>
Sent: Monday, 10 April 2023 2:48 PM
To: ImranKhan <[email-masked]>; crys_hb <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Muhammad Hussain <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

Customer scedualed the order for the third time, please check nd update if same team will visit the customer on 15th as per schedule or not if not we need the papers for the new team before Thursday so customer can arrange for the gate pas,

It urgent order is pending since 22nd march because of same issue.

1 - valid vissa of each
2- valid passport for each
3- car registration card

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]
www.crystel.co

-----Original Message-----
From: ImranKhan [mailto:[email-masked]]
Sent: Friday, April 7, 2023 9:17 AM
To: crys_hb; Sanaa Hammad; Mansoorullah Enayathullah; HBUAE DELIVERY; HB Warehouse; Muhammad Hussain; Abdul Hameed Rasheed
Cc: HomeBox Customercare UAE
Subject: RE: order no. 9421464934 entry permit

Dear Team ,

Kindly provide the gate pass to avoid get the delivery postponed .

Regards
Imran khan

-----Original Message-----
From: ImranKhan <[email-masked]>
Sent: Thursday, 6 April 2023 12:58 PM
To: crys_hb <[email-masked]>; Sanaa.Hammad <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Muhammad Hussain <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit

Dear Shahed ,

Please find the requested document FYI,

Regards
Imran khan

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Thursday, 6 April 2023 12:43 PM
To: ImranKhan <[email-masked]>; Sanaa.Hammad <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>; Muhammad Hussain <[email-masked]>; Abdul Hameed Rasheed <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit

CAUTION: External email sender. Use care when clicking on links or opening attachments!

dear team,

cx needs more information
1 - valid visa of each driver
2- valid passport for each driver
3- car registration card driver

within 30 mins max.

regards,
shahed
________________________________________
From: ImranKhan [[email-masked]]
Sent: Thursday, April 06, 2023 11:28 AM
To: Sanaa Hammad; Mansoorullah Enayathullah; crys_hb; HBUAE DELIVERY; HB Warehouse; Muhammad Hussain; Abdul Hameed Rasheed
Cc: HomeBox Customercare UAE
Subject: RE: order no. 9421464934 entry permit

@Muhammad Hussain

Kindly arrange the requested Document for below staff.

@Abdul Hameed Rasheed FYI.

Regards
Imran khan

-----Original Message-----
From: Sanaa Hammad <[email-masked]>
Sent: Thursday, 6 April 2023 12:26 PM
To: ImranKhan <[email-masked]>; Mansoorullah Enayathullah <[email-masked]>; crys_hb <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear team,

Customer asked for more details about the team kindly check and share it back on priority,

I need more information
1 - valid vissa of each
2- valid passport for each
3- car registration card

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]
www.crystel.co

-----Original Message-----
From: ImranKhan [mailto:[email-masked]]
Sent: Thursday, April 6, 2023 9:56 AM
To: Sanaa Hammad; Mansoorullah Enayathullah; crys_hb; HBUAE DELIVERY; HB Warehouse
Cc: HomeBox Customercare UAE
Subject: RE: order no. 9421464934 entry permit

Dear,

Please find team Details  and attached ID FYI , kindly arrange Gate pass.

HRMS No Employee Name   Designation     Vehicle No
210106                   Asim Ifthikar                    Driver        62714
50359            Rajib Thakur Hajam     Carpenter
223896                    Sanjib Bhujel               Carpenter

Regards
Imran khan

-----Original Message-----
From: Sanaa Hammad <[email-masked]>
Sent: Wednesday, 5 April 2023 2:58 PM
To: Mansoorullah Enayathullah <[email-masked]>; crys_hb <[email-masked]>; HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: HomeBox Customercare UAE <[email-masked]>
Subject: RE: order no. 9421464934 entry permit
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear mansoor,

We need the details tomorrow maximum so customer can arrange for the pass because the security in this place not working on Fridays so she need the details on Thursday 6th April and customer delivery in Saturday 8th April and she don't want any problem so we need the details tomorrow maximum.

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]
www.crystel.co

-----Original Message-----
From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Friday, March 24, 2023 6:17 PM
To: crys_hb; HBUAE DELIVERY; HB Warehouse
Cc: HomeBox Customercare UAE
Subject: RE: order no. 9421464934 entry permit

Hi @crys_hb

Kindly update before 2 days from delivery date.

Regards,
Mansoor

-----Original Message-----
From: crys_hb <[email-masked]>
Sent: Thursday, March 23, 2023 11:40 AM
To: HBUAE DELIVERY <[email-masked]>; HB Warehouse <[email-masked]>
Cc: crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: order no. 9421464934 entry permit

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Hi team,

As a ref#4737087 cx want all the details about the team that will visit her or they cant pass to her location she want all info about the car, the workers and pics. pls check and do the needful.

cx email :[email-masked]

regards,
shrouq
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com