Subject: Homebox Freshdesk Open Ticket 15,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Sat, 15 Apr 2023 06:46:30 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

61

26

10

14

4

62

177

EmiratesPost

1

1

LMG INTERNAL TEAM

4

1

1

1

1

1

9

WAREHOUSE

2

5

2

1

1

11

Grand Total

67

33

13

15

6

64

198

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

19

1

1

21

Bushra alzubi

2

1

3

Jehad Suleiman

3

3

Najwa algaisiah

1

1

Razan alberawi

1

1

Reem Almomani

4

4

Rua'a Abukaff

1

1

Shahed Khalaf

1

1

Thouraya.altantawi Tantawi

4

4

Waed Altamimi

1

1

Yasmeen alskafy

2

2

HB LiveSalesman

6

1

1

1

3

12

Ali Adil

3

1

1

5

Ali hazzaa

1

1

Aws Adra

3

3

Jok Kuol

1

1

Laith Almohamd

1

1

2

HB-LSM-Followup

17

12

5

5

1

28

68

Ali Adil

1

5

3

7

16

Ali hazzaa

3

3

Aws Adra

4

1

1

2

8

jinana parveen

2

1

3

6

Jok Kuol

2

4

6

Laith Almohamd

4

1

1

3

1

8

18

Nikhil Tiwari

4

5

1

1

11

Home Box UAE Back Office

13

10

6

3

3

16

51

Samer. aburamadan

5

4

2

3

1

2

17

Sanaa Hammad

8

6

4

2

14

34

HomeBox Instagram

1

1

2

Aws Adra

1

1

Jok Kuol

1

1

HomeBox UAE

12

8

1

5

2

16

44

Ali Adil

4

1

4

9

Anslem Misquitta

3

2

2

7

Aws Adra

1

1

2

jinana parveen

2

1

1

4

Jok Kuol

6

6

Laith Almohamd

3

2

1

1

4

11

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

1

1

No Agent

2

2

Grand Total

67

33

13

15

6

64

198

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

16

13

5

7

3

26

70

Ali Adil

1

5

3

6

15

Ali hazzaa

3

3

Anslem Misquitta

1

2

2

5

Aws Adra

4

1

1

2

8

jinana parveen

2

1

3

6

Jok Kuol

1

4

5

Laith Almohamd

4

1

1

3

1

8

18

Nikhil Tiwari

4

5

1

10

Email

7

6

2

10

25

Ali Adil

2

4

6

Anslem Misquitta

1

1

Aws Adra

1

1

jinana parveen

2

1

1

4

Jok Kuol

2

2

Laith Almohamd

2

2

1

2

7

Murtaza Kutiyanawala

2

2

Nikhil Tiwari

1

1

No Agent

1

1

Facebook

6

1

1

1

3

12

Ali Adil

3

1

1

5

Ali hazzaa

1

1

Aws Adra

3

3

Jok Kuol

1

1

Laith Almohamd

1

1

2

Outbound Email

20

5

2

2

2

15

46

Anslem Misquitta

1

1

Bushra alzubi

2

1

3

Jehad Suleiman

3

3

Jok Kuol

1

1

Najwa algaisiah

1

1

Razan alberawi

1

1

Reem Almomani

4

4

Rua'a Abukaff

1

1

Samer. aburamadan

2

1

1

2

6

Sanaa Hammad

1

1

2

1

12

17

Shahed Khalaf

1

1

Thouraya.altantawi Tantawi

4

4

Waed Altamimi

1

1

Yasmeen alskafy

2

2

Phone

13

8

4

2

1

5

33

Ali Adil

1

1

Aws Adra

1

1

Jok Kuol

1

1

2

Nikhil Tiwari

1

1

Samer. aburamadan

5

2

2

2

11

Sanaa Hammad

7

5

2

1

2

17

Portal

5

1

1

5

12

Ali Adil

2

1

3

Aws Adra

1

1

Jok Kuol

3

3

Laith Almohamd

1

1

2

4

No Agent

1

1

Grand Total

67

33

13

15

6

64

198

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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