Subject: HomeBox Fresh Desk Open Tickets 14th April ,2023
From: Samer Aburamadan <[email-masked]>
To: Anton Dilshan <[email-masked]>, Abdul Rasheed <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Anslem Misquitta <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Taima Zeid <[email-masked]>, Anunay Sharma <[email-masked]>, Farah Badawi <
Date: Fri, 14 Apr 2023 13:54:16 +0000

Hi team,

Hope this email finds you well,

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

74

30

9

11

4

61

189

EmiratesPost

1

1

2

LMG INTERNAL TEAM

2

1

1

1

1

1

7

WAREHOUSE

4

3

1

1

9

Grand Total

81

32

13

13

5

63

207

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

16

1

1

18

Amal Aldughmi

1

1

Bushra alzubi

2

2

Jehad Suleiman

2

2

Najwa algaisiah

1

1

Razan alberawi

1

1

Reem Almomani

4

4

Rua'a Abukaff

1

1

Shahed Khalaf

1

1

Waed Altamimi

1

1

Yasmeen alskafy

3

1

4

HB LiveSalesman

3

2

1

3

9

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Jok Kuol

1

1

2

Laith Almohamd

1

2

3

HB-LSM-Followup

20

16

4

4

1

28

73

Ali Adil

1

5

7

13

Ali hazzaa

3

3

Alsharif ahmad

1

1

Aws Adra

4

3

2

9

jinana parveen

1

2

1

2

3

9

Jok Kuol

3

4

7

Laith Almohamd

5

2

1

1

1

8

18

Nikhil Tiwari

5

4

2

1

1

13

Home Box UAE Back Office

19

7

5

3

2

15

51

Samer. aburamadan

10

4

3

2

1

1

21

Sanaa Hammad

9

3

2

1

1

14

30

HomeBox Instagram

1

1

2

Aws Adra

1

1

Jok Kuol

1

1

HomeBox UAE

22

6

2

6

2

16

54

Ali Adil

5

3

1

4

13

Anslem Misquitta

3

1

2

1

1

8

Aws Adra

2

1

3

jinana parveen

3

1

1

5

Jok Kuol

6

6

Laith Almohamd

7

2

1

1

1

3

15

Murtaza Kutiyanawala

1

1

2

Nikhil Tiwari

1

1

No Agent

1

1

Grand Total

81

32

13

13

5

63

207

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

20

17

5

6

2

26

76

Ali Adil

1

6

6

13

Ali hazzaa

3

3

Alsharif ahmad

1

1

Anslem Misquitta

1

1

2

1

5

Aws Adra

4

3

2

9

jinana parveen

1

2

1

2

3

9

Jok Kuol

2

4

6

Laith Almohamd

5

2

1

1

1

8

18

Nikhil Tiwari

5

4

2

1

12

Email

15

3

3

10

31

Ali Adil

3

1

4

8

Anslem Misquitta

1

1

Aws Adra

1

1

2

jinana parveen

3

1

1

5

Jok Kuol

2

2

Laith Almohamd

5

1

1

2

9

Murtaza Kutiyanawala

1

1

2

Nikhil Tiwari

1

1

No Agent

1

1

Facebook

3

2

1

3

9

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Jok Kuol

1

1

2

Laith Almohamd

1

2

3

Outbound Email

23

3

3

2

14

45

Amal Aldughmi

1

1

Anslem Misquitta

1

1

Bushra alzubi

2

2

Jehad Suleiman

2

2

Jok Kuol

1

1

Najwa algaisiah

1

1

Razan alberawi

1

1

Reem Almomani

4

4

Rua'a Abukaff

1

1

Samer. aburamadan

4

2

2

1

1

10

Sanaa Hammad

2

1

12

15

Shahed Khalaf

1

1

Waed Altamimi

1

1

Yasmeen alskafy

3

1

4

Phone

15

5

3

3

6

32

Ali Adil

1

1

Anslem Misquitta

1

1

Aws Adra

1

1

Jok Kuol

1

1

2

Nikhil Tiwari

1

1

Samer. aburamadan

6

2

1

2

11

Sanaa Hammad

7

3

2

1

2

15

Portal

5

2

1

1

1

4

14

Ali Adil

2

1

1

4

Aws Adra

1

1

Jok Kuol

3

3

Laith Almohamd

2

1

1

1

1

6

Grand Total

81

32

13

13

5

63

207

Best Regards,
Samer Aburamadan
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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