Subject: Homebox Freshdesk Open Ticket 14 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Fri, 14 Apr 2023 06:52:37 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

69

34

11

16

3

65

198

EmiratesPost

1

1

2

LMG INTERNAL TEAM

1

2

1

1

1

1

7

WAREHOUSE

3

3

1

1

8

Grand Total

74

37

15

18

4

67

215

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

14

3

2

19

Amal Aldughmi

2

2

Bushra alzubi

1

1

Jehad Suleiman

1

1

Najwa algaisiah

1

1

Razan alberawi

6

1

7

Reem Almomani

3

3

Rua'a Abukaff

1

1

Waed Altamimi

1

1

Yasmeen alskafy

2

2

HB LiveSalesman

6

2

1

3

12

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Amir Aziz

1

1

Aws Adra

1

1

Jok Kuol

1

1

1

3

Laith Almohamd

1

1

No Agent

2

2

HB-LSM-Followup

16

18

4

6

1

28

73

Ali Adil

1

5

1

7

14

Ali hazzaa

3

3

Alsharif ahmad

1

1

Aws Adra

4

3

2

9

jinana parveen

1

3

1

2

3

10

Jok Kuol

5

1

4

10

Laith Almohamd

1

1

1

2

1

8

14

Nikhil Tiwari

3

5

2

1

1

12

Home Box UAE Back Office

16

8

5

5

2

20

56

Anslem Misquitta

1

1

Samer. aburamadan

5

3

3

4

1

5

21

Sanaa Hammad

11

5

2

1

1

14

34

HomeBox Instagram

1

1

2

Aws Adra

1

1

Jok Kuol

1

1

HomeBox UAE

21

6

3

7

1

15

53

Ali Adil

10

3

1

1

4

19

Anslem Misquitta

2

1

3

1

7

Aws Adra

2

1

3

jinana parveen

3

1

1

5

Jok Kuol

6

6

Laith Almohamd

3

2

1

1

3

10

Murtaza Kutiyanawala

1

1

2

Nikhil Tiwari

1

1

Grand Total

74

37

15

18

4

67

215

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

16

19

5

8

2

26

76

Ali Adil

1

6

1

6

14

Ali hazzaa

3

3

Alsharif ahmad

1

1

Anslem Misquitta

1

1

2

1

5

Aws Adra

4

3

2

9

jinana parveen

1

3

1

2

3

10

Jok Kuol

4

1

4

9

Laith Almohamd

1

1

1

2

1

8

14

Nikhil Tiwari

3

5

2

1

11

Email

15

3

1

4

10

33

Ali Adil

6

1

1

4

12

Anslem Misquitta

1

1

2

Aws Adra

1

1

2

jinana parveen

3

1

1

5

Jok Kuol

2

2

Laith Almohamd

2

1

1

2

6

Murtaza Kutiyanawala

1

1

2

Nikhil Tiwari

1

1

No Agent

1

1

Facebook

5

2

1

3

11

Ali Adil

1

1

1

3

Ali hazzaa

1

1

Amir Aziz

1

1

Aws Adra

1

1

Jok Kuol

1

1

1

3

Laith Almohamd

1

1

No Agent

1

1

Outbound Email

19

5

4

2

2

18

50

Amal Aldughmi

2

2

Bushra alzubi

1

1

Jehad Suleiman

1

1

Jok Kuol

1

1

Najwa algaisiah

1

1

Razan alberawi

6

1

7

Reem Almomani

3

3

Rua'a Abukaff

1

1

Samer. aburamadan

2

1

2

2

1

5

13

Sanaa Hammad

3

1

1

12

17

Waed Altamimi

1

1

Yasmeen alskafy

2

2

Phone

13

6

3

3

6

31

Ali Adil

1

1

Anslem Misquitta

1

1

Aws Adra

1

1

Jok Kuol

1

1

2

Nikhil Tiwari

1

1

Samer. aburamadan

3

2

1

2

8

Sanaa Hammad

8

4

2

1

2

17

Portal

6

2

1

1

4

14

Ali Adil

4

1

1

6

Aws Adra

1

1

Jok Kuol

3

3

Laith Almohamd

1

1

1

1

4

Grand Total

74

37

15

18

4

67

215

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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