Subject: Note Added - [#6044352]شايما / SRD Create SO‎ / 29062201725420230329
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 12:46:59 +0000 (UTC)

Hi ,    Homebox zccma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044352    Subject:  شايما / SRD Create SO‎ / 29062201725420230329   Requester: Shaima    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">We have raised missing shelves request to WH, once we receive it will close the issue ASAP,,,please inform cux for couple of days,</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Jitendra</div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, April 13, 2023 4:43 PM<br>
<b>To:</b> Lijo Joseph &lt;[email-masked]&gt;<br>
<b>Cc:</b> Homebox zccsm &lt;[email-masked]&gt;; Homebox zccma &lt;[email-masked]&gt;; HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6044352] - شايما / SRD Create SO‎ / 29062201725420230329</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Escalation Level 1.</span></strong><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Joseph,<br>
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<strong><span style="font-family:-apple-system">SRD Complaint</span></strong><b><br>
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Order No: 29062201725420230329<br>
Order Date: 29-Mar-2023<br>
CRM No: 4769185<br>
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Problem Statement: (P-Patara New 4 Door Wardrobe-White )</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Was not fixed properly and a part is missing. As per the warehouse Update, Invoice no is not reflected in WMS. ​<br>
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Kindly create an SO for further action.<br>
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Thanks &amp; Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Aws</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 13 Apr at 3:42 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
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kindly note the cx called us back and still waiting ref# 4805708<br>
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as she mentioned she will visit the store and make an issue there<br>
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needs to solve this SRD complaint for missing parts as soon as possible <br>
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Best Regards,<br>
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Samer Aburamadan</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">-----Original Message-----<br>
From: crys_hb <br>
Sent: Wednesday, April 12, 2023 2:58 PM<br>
To: Home Box; <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Cc: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Nada Hattar;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; crys_hb;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Subject: RE: [#6044352] - شايما / SRD Create SO‎ / 29062201725420230329<br>
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Dear team,<br>
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kindly note the cx called us back and still waiting<br>
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as she mentioned she will visit the store and make an issue there<br>
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either her issue will be solved ASAP , or she will return the item back <br>
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Best regards<br>
<br>
Razan<br>
________________________________________<br>
From: Home Box [[email-masked]]<br>
Sent: Wednesday, April 12, 2023 8:27 AM<br>
To: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Cc: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; crys_hb;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Subject: Fwd: [#6044352] - شايما / SRD Create SO‎ / 29062201725420230329<br>
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Please take a look at ticket #6044352&lt;<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044352" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044352</a>&gt; raised by Shaima (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).<br>
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Hi Team,<br>
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SRD Complaint<br>
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Order No: 29062201725420230329<br>
Order Date: 29-Mar-2023<br>
CRM No: 4769185<br>
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Problem Statement: Cx complained that the product (P-Patara New 4 Door Wardrobe-White ) was not fixed properly and a part is missing.<br>
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with ref CRM 4769185, As per the warehouse Update, Invoice no is not reflecting in WMS. Need to Create SO for the same.<br>
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[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzNTg0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zB2h23ltZo9YL-iQIc57G7iN9JzXnjbVpNXSUaK_kds" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzNTg0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zB2h23ltZo9YL-iQIc57G7iN9JzXnjbVpNXSUaK_kds</a>]<br>
Kindly create an SO for further action.<br>
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Thanks &amp; Regards,<br>
Ali Adil<br>
On Wed, 12 Apr at 7:45 AM , Shaima &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
Tues 18:41<br>
[شايما]<br>
[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzMjI2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9yboh-qOqXl-8XOXzwuASHTmndIPaNWabYmFmgll5PY" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzMjI2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9yboh-qOqXl-8XOXzwuASHTmndIPaNWabYmFmgll5PY</a>]<br>
09:07<br>
Hi, We sincerely apologize for the inconvenience. Kindly share your order number to check and assist you better.<br>
[<a href="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzMjI2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d7DHgetA-wuzQhwVJ1ekYvakQYvBkkfYJR_yPxN-Pmc" rel="noreferrer">https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNzEzMjI2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d7DHgetA-wuzQhwVJ1ekYvakQYvBkkfYJR_yPxN-Pmc</a>]<br>
[</span><span style='font-size:10.5pt;font-family:"Segoe UI Emoji",sans-serif'>&#128077;</span><span style="font-size:10.5pt;font-family:-apple-system">]1<br>
[Seen by شايما at 09:10]<br>
12 days now<br>
And nobody care<br>
[شايما]<br>
Im calling everday<br>
We are sorry for the delay. Your complaint: 4769185 is still open and we are following up with the relevant teams to ensure it is resolved as soon as possible.<br>
<br>
6044352:1125156</span>
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