Subject: Homebox Freshdesk Open Ticket 13 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Thu, 13 Apr 2023 06:53:22 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

87

24

17

17

7

72

224

EmiratesPost

2

2

LMG INTERNAL TEAM

2

2

2

1

7

WAREHOUSE

1

1

1

1

4

Grand Total

91

27

18

20

7

74

237

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

16

5

5

1

27

Amal Aldughmi

3

3

Bushra alzubi

1

1

2

Najwa algaisiah

1

1

Razan alberawi

4

4

Reem Almomani

2

2

Rua'a Abukaff

4

4

Shahed Khalaf

1

1

2

Shrouq sadeh

2

2

Thouraya.altantawi Tantawi

3

3

Waed Altamimi

1

1

Yasmeen alskafy

2

1

3

HB LiveSalesman

4

1

1

1

3

10

Ali Adil

1

1

1

1

4

Ali hazzaa

1

1

Aws Adra

1

1

Jok Kuol

2

1

3

Laith Almohamd

1

1

HB-LSM-Followup

24

13

4

6

3

30

80

Ali Adil

4

4

1

1

1

9

20

Ali hazzaa

3

3

Aws Adra

4

2

2

8

jinana parveen

5

1

1

3

4

14

Jok Kuol

3

1

4

8

Laith Almohamd

2

1

2

1

1

8

15

Nikhil Tiwari

6

4

1

1

12

Home Box UAE Back Office

17

7

2

7

3

22

58

Samer. aburamadan

7

5

2

5

2

6

27

Sanaa Hammad

10

2

2

1

16

31

HomeBox Instagram

1

1

2

Amir Aziz

1

1

Jok Kuol

1

1

HomeBox UAE

29

1

6

6

1

17

60

Ali Adil

13

2

1

5

21

Anslem Misquitta

2

1

3

1

7

Aws Adra

5

2

1

8

jinana parveen

7

1

1

1

10

Jok Kuol

6

6

Laith Almohamd

1

1

1

3

6

Murtaza Kutiyanawala

1

1

Nikhil Tiwari

1

1

Grand Total

91

27

18

20

7

74

237

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

26

13

5

8

3

29

84

Ali Adil

5

4

1

1

1

8

20

Ali hazzaa

3

3

Anslem Misquitta

1

1

2

1

5

Aws Adra

4

2

2

8

jinana parveen

5

1

1

3

4

14

Jok Kuol

3

1

4

8

Laith Almohamd

2

1

2

1

1

8

15

Nikhil Tiwari

6

4

1

11

Email

19

4

2

12

37

Ali Adil

6

1

5

12

Anslem Misquitta

1

1

2

Aws Adra

3

2

1

6

jinana parveen

7

1

1

9

Jok Kuol

2

2

Laith Almohamd

1

1

2

4

Murtaza Kutiyanawala

1

1

Nikhil Tiwari

1

1

Facebook

4

1

1

1

3

10

Ali Adil

1

1

1

1

4

Ali hazzaa

1

1

Aws Adra

1

1

Jok Kuol

2

1

3

Laith Almohamd

1

1

Outbound Email

22

6

7

4

3

21

63

Amal Aldughmi

3

3

Bushra alzubi

1

1

2

Jok Kuol

1

1

Najwa algaisiah

1

1

Razan alberawi

4

4

Reem Almomani

2

2

Rua'a Abukaff

4

4

Samer. aburamadan

4

1

2

3

2

5

17

Sanaa Hammad

2

1

1

14

18

Shahed Khalaf

1

1

2

Shrouq sadeh

2

2

Thouraya.altantawi Tantawi

3

3

Waed Altamimi

1

1

Yasmeen alskafy

2

1

3

Phone

12

6

3

1

5

27

Ali Adil

1

1

Amir Aziz

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

3

4

2

1

10

Sanaa Hammad

8

2

1

2

13

Portal

8

1

1

2

4

16

Ali Adil

6

1

1

8

Aws Adra

2

2

jinana parveen

1

1

Jok Kuol

3

3

Laith Almohamd

1

1

2

Grand Total

91

27

18

20

7

74

237

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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