Subject: Note Added - [#6044358] CELSIUS ?/ WWD Wardrobe Door Refix/ 9424212334
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 12 Apr 2023 13:10:13 +0000 (UTC)

Hi ,    Mansoorullah Enayathullah added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044358    Subject:  CELSIUS ?/ WWD Wardrobe Door Refix/ 9424212334   Requester: choukss_chou    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM69CF90BD0B224975BD3AD0F3CF818414" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Home Box</span></a>
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<div class="MsoNormal">We will arrange the refixng ASAP once approved done.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Mansoor </div>
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<div>From: Home Box &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, April 12, 2023 7:54 AM<br>
<b>To:</b> HBUAE DELIVERY &lt;[email-masked]&gt;; HB Warehouse &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Fwd: [#6044358] - CELSIUS ?/ WWD Wardrobe Door Refix/ 9424212334</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Team,</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Damaged</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">WWD </span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">No: 9424212334</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Order</span></b></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Date:  Apr 4, 2023</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Arial",sans-serif;color:black'>CRM</span></b></div>
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<b><span style='font-family:"Arial",sans-serif;color:black'>No: 4804546</span></b><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Problem</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Statement: Cx complained the product (<b>Klara</b></span></div>
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<b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">3-Door High Gloss Wardrobe with Drawer and Mirror - White</span></b><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">)</span>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">door is not fixed properly. Please find the attached images. Kindly check and assist.</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Thanks</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">&amp; Regards, </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">HomeBox</span></div>
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<span style="font-size:10.5pt;font-family:Roboto;color:#183247;background:white">Cs Team</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6044358" rel="noreferrer">
#6044358</a> raised by Amir Aziz (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Wed, 12 Apr at 7:51 AM
<span class="separator">, Amir Aziz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:#EFEFEF"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Can you send someone to finish their work as they left a door without screw</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif'>Mon 08:18</span></div>
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<div class="MsoNormal" style="background:#8B2EF5"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Hello, Thank you for contacting us ,We apologise for the circumstances this has created. Kindly share lives images of the issue item thus we can coordinate
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<div class="MsoNormal" style="background:#EFEFEF"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">I just used the tape</span></div>
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<div class="MsoNormal" style="background:#EFEFEF"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">It should be with screws in order to use the key</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Segoe UI",sans-serif;color:#1C2B33'>View this message on the Instagram app</span></div>
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<div class="MsoNormal" style="background:#8B2EF5"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Kindly confirm the issue with this item Klara 3-Door High Gloss Wardrobe with Drawer and Mirror - White</span></div>
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<div class="MsoNormal" style="background:#EFEFEF"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Yes please</span></div>
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<div class="MsoNormal" style="background:#8B2EF5"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Please accept our sincere apologies, We have raised the complaint: 4804546 for order: 9424212334 for this and our team will contact you to resolve
 this issue within 3-5 days.</span></div>
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<div class="MsoNormal" style="background:#8B2EF5"><span style="font-size:9.0pt;font-family:Roboto;color:#1C1E21">Kindly share your Email address</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>6044358:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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