Subject: Homebox Freshdesk Open Ticket 12 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Wed, 12 Apr 2023 06:39:34 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

95

26

13

14

10

62

220

EmiratesPost

1

1

LMG INTERNAL TEAM

4

1

1

1

7

WAREHOUSE

3

1

1

5

Grand Total

100

29

14

16

10

64

233

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

30

6

1

1

38

Amal Aldughmi

1

1

Anslem Misquitta

1

1

Ayat Alkhaldi

3

3

Jehad Alaa

2

2

Razan alberawi

6

6

Reem Almomani

6

6

Roaa alismaeil

1

1

Rua'a Abukaff

2

2

4

Shahed Khalaf

1

1

Shrouq sadeh

2

1

3

Thouraya.altantawi Tantawi

3

3

Waed Altamimi

1

1

Yasmeen alskafy

6

6

HB LiveSalesman

5

2

1

2

10

Ali Adil

1

1

2

Ali hazzaa

1

1

Aws Adra

2

1

3

Jok Kuol

2

1

3

Laith Almohamd

1

1

HB-LSM-Followup

30

11

4

9

4

28

86

Ali Adil

6

2

1

7

16

Ali hazzaa

3

3

Alsharif ahmad

1

1

Aws Adra

4

1

2

2

9

jinana parveen

2

3

1

2

5

13

Jok Kuol

3

4

7

Laith Almohamd

4

4

2

2

2

7

21

Nikhil Tiwari

11

2

1

1

1

16

Home Box UAE Back Office

12

6

4

2

2

18

44

Anslem Misquitta

1

1

Samer. aburamadan

5

4

3

1

3

16

Sanaa Hammad

7

2

1

1

2

14

27

HomeBox Instagram

1

1

2

Amir Aziz

1

1

Jok Kuol

1

1

HomeBox UAE

22

4

6

4

2

15

53

Ali Adil

16

1

2

1

4

24

Anslem Misquitta

1

1

2

1

5

Aws Adra

5

1

1

1

1

9

jinana parveen

1

1

1

3

Jok Kuol

6

6

Laith Almohamd

1

1

1

3

6

Grand Total

100

29

14

16

10

64

233

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

31

12

5

10

4

27

89

Ali Adil

7

2

1

6

16

Ali hazzaa

3

3

Alsharif ahmad

1

1

Anslem Misquitta

1

1

1

1

4

Aws Adra

4

1

2

2

9

jinana parveen

2

3

1

2

5

13

Jok Kuol

3

4

7

Laith Almohamd

4

4

2

2

2

7

21

Nikhil Tiwari

11

2

1

1

15

Email

13

2

3

2

1

10

31

Ali Adil

9

1

1

4

15

Anslem Misquitta

1

1

Aws Adra

3

1

1

1

1

7

jinana parveen

1

1

1

3

Jok Kuol

2

2

Laith Almohamd

1

2

3

Facebook

5

2

1

2

10

Ali Adil

1

1

2

Ali hazzaa

1

1

Aws Adra

2

1

3

Jok Kuol

2

1

3

Laith Almohamd

1

1

Outbound Email

32

8

2

2

3

16

63

Amal Aldughmi

1

1

Anslem Misquitta

1

1

2

Ayat Alkhaldi

3

3

Jehad Alaa

2

2

Jok Kuol

1

1

Razan alberawi

6

6

Reem Almomani

6

6

Roaa alismaeil

1

1

Rua'a Abukaff

2

2

4

Samer. aburamadan

1

2

1

1

2

7

Sanaa Hammad

1

1

2

12

16

Shahed Khalaf

1

1

Shrouq sadeh

2

1

3

Thouraya.altantawi Tantawi

3

3

Waed Altamimi

1

1

Yasmeen alskafy

6

6

Phone

11

4

2

1

1

5

24

Ali Adil

1

1

Amir Aziz

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

4

2

2

1

9

Sanaa Hammad

6

2

1

2

11

Portal

8

1

2

1

4

16

Ali Adil

6

2

8

Aws Adra

2

2

Jok Kuol

3

3

Laith Almohamd

1

1

1

3

Grand Total

100

29

14

16

10

64

233

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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<https://www.facebook.com/Crystel.co>

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