Subject: Homebox Freshdesk Open Ticket 11 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Tue, 11 Apr 2023 06:43:04 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

76

18

13

12

14

57

190

LMG INTERNAL TEAM

2

1

1

4

WAREHOUSE

2

1

2

5

Grand Total

78

19

15

13

14

60

199

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

22

4

1

27

Ayat Alkhaldi

2

2

Bushra alzubi

1

1

Najwa algaisiah

1

1

Razan alberawi

6

6

Reem Almomani

1

1

Rua'a Abukaff

4

4

Shahed Khalaf

2

2

Shrouq sadeh

4

4

Thouraya.altantawi Tantawi

3

3

Waed Altamimi

1

1

Yasmeen alskafy

2

2

HB LiveSalesman

8

1

1

2

12

Ali Adil

1

1

2

Ali hazzaa

1

1

Aws Adra

1

1

Jok Kuol

5

1

6

Laith Almohamd

1

1

No Agent

1

1

HB-LSM-Followup

21

5

8

4

5

26

69

Ali Adil

1

1

1

8

11

Ali hazzaa

3

3

Alsharif ahmad

1

1

Aws Adra

2

1

1

2

2

8

jinana parveen

4

1

2

3

10

Jok Kuol

1

1

4

6

Laith Almohamd

3

3

2

1

2

6

17

Malek Hosan

1

1

Nikhil Tiwari

9

2

1

12

Home Box UAE Back Office

15

3

3

5

2

17

45

Samer. aburamadan

5

2

2

3

1

2

15

Sanaa Hammad

10

1

1

2

1

15

30

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

12

6

4

4

5

14

45

Ali Adil

7

3

1

1

2

3

17

Anslem Misquitta

1

2

2

1

6

Aws Adra

1

1

1

2

5

jinana parveen

1

1

Jok Kuol

6

6

Laith Almohamd

1

1

1

1

2

6

Nikhil Tiwari

1

1

No Agent

3

3

Grand Total

78

19

15

13

14

60

199

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

21

6

9

6

4

26

72

Ali Adil

1

1

1

7

10

Ali hazzaa

3

3

Alsharif ahmad

1

1

Anslem Misquitta

1

1

2

1

5

Aws Adra

2

1

1

2

2

8

jinana parveen

4

1

2

3

10

Jok Kuol

1

1

4

6

Laith Almohamd

3

3

2

1

2

6

17

Malek Hosan

1

1

Nikhil Tiwari

9

2

11

Email

6

4

2

1

3

8

24

Ali Adil

4

2

1

1

3

11

Anslem Misquitta

1

1

Aws Adra

1

1

1

2

5

jinana parveen

1

1

Jok Kuol

2

2

Laith Almohamd

1

1

1

3

No Agent

1

1

Facebook

8

1

1

2

12

Ali Adil

1

1

2

Ali hazzaa

1

1

Aws Adra

1

1

Jok Kuol

5

1

6

Laith Almohamd

1

1

No Agent

1

1

Outbound Email

24

6

4

3

14

51

Ayat Alkhaldi

2

2

Bushra alzubi

1

1

Jok Kuol

1

1

Najwa algaisiah

1

1

Razan alberawi

6

6

Reem Almomani

1

1

Rua'a Abukaff

4

4

Samer. aburamadan

1

1

3

1

1

7

Sanaa Hammad

1

1

1

1

12

16

Shahed Khalaf

2

2

Shrouq sadeh

4

4

Thouraya.altantawi Tantawi

3

3

Waed Altamimi

1

1

Yasmeen alskafy

2

2

Phone

13

1

3

1

1

6

25

Ali Adil

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

4

1

2

1

8

Sanaa Hammad

9

1

1

3

14

Portal

6

1

1

1

2

4

15

Ali Adil

3

1

1

1

6

Jok Kuol

3

3

Laith Almohamd

1

1

1

3

Nikhil Tiwari

1

1

No Agent

2

2

Grand Total

78

19

15

13

14

60

199

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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