Subject: RE: Wrong commitment
From: Homebox Delivery <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox IbnMA <[email-masked]>
Date: Mon, 10 Apr 2023 15:30:10 +0000

noted

From: Roaa Alismaeil <[email-masked]>
Sent: Monday, 10 April 2023 7:29 PM
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]; Homebox IbnMA <[email-masked]>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Monday, April 10, 2023 6:24 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Homebox IbnMA
Subject: RE: Wrong commitment

Kindly  inform the sop to cx and get acknowledgement , team is doing fixing

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 April 2023 7:21 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Homebox IbnMA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

dear team

cx confirm that he ask the team to fix the item outsaid the bulding , and he confirm that the team start fixing, kindly confirm if the team will fix the item

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Monday, April 10, 2023 6:15 PM
To: Roaa Alismaeil
Cc: HBUAE DELIVERY; HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Homebox IbnMA
Subject: RE: Wrong commitment

Kindly check again

From: Roaa Alismaeil <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 10 April 2023 7:08 PM
To: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Homebox IbnMA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Monday, April 10, 2023 6:03 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>; Homebox IbnMA
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4800294
4/10/2023 7:01:54 PM
29020614001520230401
Lewis Fridmen
971544960676
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
As per team security not allowing to deliver the items. kindly check and do the needful

-
-
-

257622
10-Apr-2023

Regards
Redeemer
04821 5925

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com