Subject: Homebox Freshdesk Open Ticket 10 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Mon, 10 Apr 2023 06:35:16 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

57

20

12

11

12

57

169

LMG INTERNAL TEAM

1

3

1

5

WAREHOUSE

1

2

3

Grand Total

58

21

15

11

12

60

177

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

11

3

1

2

1

18

Amal Aldughmi

1

1

Ayat Alkhaldi

2

1

3

Bushra alzubi

1

1

2

Reem Almomani

1

1

Rua'a Abukaff

2

2

Sanaa Hammad

1

1

2

Shrouq sadeh

3

3

Waed Altamimi

2

2

Yasmeen alskafy

2

2

HB LiveSalesman

6

1

2

9

Ali Adil

2

1

3

Ali hazzaa

1

1

Aws Adra

2

2

Jok Kuol

2

1

3

HB-LSM-Followup

19

10

8

3

5

27

72

Ali Adil

1

6

7

Ali hazzaa

3

3

Alsharif ahmad

1

1

Aws Adra

4

2

2

1

4

13

jinana parveen

4

1

2

4

11

Jok Kuol

1

1

4

6

Laith Almohamd

2

3

2

1

3

5

16

Malek Hosan

1

1

2

Nikhil Tiwari

7

3

2

1

13

Home Box UAE Back Office

11

2

4

2

2

15

36

Samer. aburamadan

7

2

2

1

1

2

15

Sanaa Hammad

4

2

1

1

13

21

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

11

6

2

4

4

14

41

Ali Adil

3

2

2

1

3

11

Anslem Misquitta

1

2

1

1

5

Aws Adra

2

2

1

1

6

jinana parveen

4

1

2

7

Jok Kuol

6

6

Laith Almohamd

1

1

1

1

1

5

Nikhil Tiwari

1

1

Grand Total

58

21

15

11

12

60

177

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

20

10

9

4

4

27

74

Ali Adil

1

5

6

Ali hazzaa

3

3

Alsharif ahmad

1

1

Anslem Misquitta

1

1

1

1

4

Aws Adra

4

2

2

1

4

13

jinana parveen

4

1

2

4

11

Jok Kuol

1

1

4

6

Laith Almohamd

2

3

2

1

3

5

16

Malek Hosan

1

1

2

Nikhil Tiwari

7

3

2

12

Email

7

4

1

1

3

8

24

Ali Adil

2

1

1

1

3

8

Anslem Misquitta

1

1

Aws Adra

2

1

1

1

5

jinana parveen

2

1

2

5

Jok Kuol

2

2

Laith Almohamd

1

1

1

3

Facebook

6

1

2

9

Ali Adil

2

1

3

Ali hazzaa

1

1

Aws Adra

2

2

Jok Kuol

2

1

3

Outbound Email

14

3

2

4

2

13

38

Amal Aldughmi

1

1

Ayat Alkhaldi

2

1

3

Bushra alzubi

1

1

2

Jok Kuol

1

1

Reem Almomani

1

1

Rua'a Abukaff

2

2

Samer. aburamadan

3

1

1

1

1

7

Sanaa Hammad

1

1

1

11

14

Shrouq sadeh

3

3

Waed Altamimi

2

2

Yasmeen alskafy

2

2

Phone

8

2

3

1

6

20

Ali Adil

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

4

2

1

1

8

Sanaa Hammad

4

2

3

9

Portal

3

2

2

1

4

12

Ali Adil

1

1

1

3

Aws Adra

1

1

jinana parveen

2

2

Jok Kuol

3

3

Laith Almohamd

1

1

2

Nikhil Tiwari

1

1

Grand Total

58

21

15

11

12

60

177

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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<https://www.facebook.com/Crystel.co>

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