Subject: Goodwill request 08/04/2023
From: Syed Ataullah <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: yahia taha <[email-masked]>, Malek <[email-masked]>, amir aziz <[email-masked]>
Date: Sat, 8 Apr 2023 03:02:44 -0700 (MST)

Hi Hamza 

Kindly find the below order details and process manual refund as goodwill. 

Order No. 	Value 	FD ticket 	Last mile team update 	CCC Remarks 

6813183291 	229 S.R. 	5906873 	Received below Items. 	received as expected 
6813668762 	149 S.R. 	5907924 	Item received under RVP RP0318230001384, cannot process due to tech issue. Proceed manual refund and close. 	received as unexpected 
6812766397 	SAR278.15 	5939846 	Different items received 	wrong items delivered to Cx 
6812779943 	249 S.R. 	5923545 	Wrong delivered items cannot be processed - proceed manual refund and close. 	wrong items delivered to Cx 
6809559914 	199 SAR 	5999864 	Please Note the Return Processed Details Below. FD 6000724 	
recevied unexpected items instead of chair 

6813803767 	38 SAR 	5917044 	As confirmed by WH, full order dispatched on single container and the same delivered. 
If customer confirmed missing, take concept approval for refund FD 5918447 	
need to process manual refund after concept approval 

Thanks&Regards 

Syed