Subject: RE: higher management call request For Gate pass - order no.29038101466620230324
From: Ali Mohamed <[email-masked]>
To: Sanaa.Hammad <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, Soundar Rajan <[email-masked]>, crys_hb <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Fri, 7 Apr 2023 09:28:29 +0000

Hi Sana ,

I spoke with the customer and issue resolved , I told him that we will not provide Insurance for any damage that occurs in the building during installation .

He will check with building management .

[1]

From: Sanaa Hammad <[email-masked]>
Sent: Friday, April 7, 2023 12:56 PM
To: Murtaza Kutiyanawala <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; Soundar Rajan <[email-masked]>; crys_hb <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; [email-masked]
Subject: RE: higher management call request For Gate pass - order no.29038101466620230324
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear murtaza,

Customer called again and he asked for a higher management within 2 hrs as his delivery will between 10 to 2 and they don’t have the papers.

Actually yesterday I called him he refused to provide email and he said we are the responsible of the paper word and gate pass,

No hes refusing to hang up the line until higher management call him , please advise.

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Murtaza Kutiyanawala [mailto:[email-masked]]
Sent: Friday, April 7, 2023 9:15 AM
To: Sanaa Hammad
Cc: HBUAE DELIVERY; Soundar Rajan; crys_hb; HomeBox Customercare UAE; [email-masked]<mailto:[email-masked]>
Subject: RE: For Gate pass - order no.29038101466620230324

Hi Sanaa,

Send these documents to the customers email address and the customer is the one who will initiate the process of creating the gate pass.

Murtaza Kutiyanawala
Team Lead – Customer Care
T   :  +971 4 517 2300
D  :  +971 4 813 2414
F   :  +971 4 517 2380
E   : [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina, P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Sanaa Hammad <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, April 6, 2023 3:20 PM
To: Soundar Rajan <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: RE: For Gate pass - order no.29038101466620230324
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Dear team,

As per customer delivery team should bring with them or send the papers to these emails please check and update,

1 - company trade license
2- worker compensation insurance
3- third party liability insurance

[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

Best Regards,
Sanaa Hammad
Customer Experience specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Soundar Rajan [mailto:[email-masked]]
Sent: Thursday, April 6, 2023 1:49 PM
To: crys_hb; HomeBox Customercare UAE; Murtaza Kutiyanawala; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: For Gate pass - order no.29038101466620230324

Dear team,

Kindly find the attached Documents for the Gate pass process,

2059542
107420936
29038101466620230324
DELIVERY ORDER
07-Apr-2023
212951
Mohd.Toqeer
0549931585
DELIVERY ORDER
15402
DEL
Normal
LHBW

Driver name : Mohd.Toqeer

Carpenter 01 : Rajesh kumar

Carpenter 02 : Vishnu Balu

Regards,
Soundar

From: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Monday, April 3, 2023 5:24 PM
To: crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; Murtaza Kutiyanawala <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: RE: For Gatepass - order no.29038101466620230324

Dear team,

            Kindly find the attached Documents for the Gate pass process

Driver name : Mohd.Toqeer

Carpenter 01 : Rajesh kumar

Carpenter 02 : Vishnu Balu

Thanks & Regards,

J. Jadhith kumar

-----Original Message-----
From: crys_hb <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 31 March 2023 1:28 PM
To: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>; HB Warehouse <[email-masked]<mailto:[email-masked]>>
Cc: crys_hb <[email-masked]<mailto:[email-masked]>>; HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Subject: URGENT delivery issue - order no.29038101466620230324
Importance: High

CAUTION: External email sender. Use care when clicking on links or opening attachments!

Dear Team,

cx called and said that the delivery team can not pass the building gate without the gate pass documents which we received bu the building,

Kindly check and contact the delivery team Mohd Bilal YSN 0506204930 as cx wants the order today,

BR.

Reem
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com/>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com