Subject: RE: Wrong commitment
From: Homebox Delivery <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 6 Apr 2023 07:00:36 +0000

Dear team
kindly find the video  as well
Team rang bell still no body open the door , team last 20mins they rang bell , team waiting around 30mins infront of  cx house , kindly check and update

From: Roaa Alismaeil <[email-masked]>
Sent: Thursday, 6 April 2023 10:51 AM
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; [email-masked]
Subject: RE: Wrong commitment

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Dear team

ref#  4785582 ,  4785583

cx confirm that his sun at home , he want the team to Rang the bell , and he will weak up

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Homebox Delivery [mailto:[email-masked]]
Sent: Thursday, April 6, 2023 9:43 AM
To: HomeBox Customercare UAE; crys_hb; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: Wrong commitment

Dear team
Kindly find the crm and do the needful
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4785554
4/6/2023 10:42:17 AM
29041101059620230331
NN-omar khaled
0558580465
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
team reached to cx shared location noe cx not answering calls and nobody open the door as well kindly check with cx

-
-
-

257622
06-Apr-2023

4785552
4/6/2023 10:42:09 AM
29041101059720230331
NN-omar khaled
0558580465
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Nilesh Rathnayaka
UAE
team reached to cx shared location noe cx not answering calls and nobody open the door as well kindly check with cx

-
-
-

257622
06-Apr-2023

Regards
Redeemer
04821 5925

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