Subject: RE: security not allowing # 9423523488
From: Mansoorullah Enayathullah <[email-masked]>
To: Roaa Alismaeil <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, crys_hb <[email-masked]>, Luma Alzubaidi <[email-masked]>, Sarah Otoum <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 5 Apr 2023 16:08:27 +0000

Hi @Roaa Alismaeil<mailto:[email-masked]>

Security is not allowing for delivery and team is waiting in reception area , kindly check and convince the cx to reschedule .

Regards,
Mansoor

From: Roaa Alismaeil <[email-masked]>
Sent: Wednesday, April 5, 2023 7:54 PM
To: Mansoorullah Enayathullah <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; crys_hb <[email-masked]>; Luma Alzubaidi <[email-masked]>; Sarah Otoum <[email-masked]>; [email-masked]
Subject: RE: security not allowing # 9423523488

CAUTION: External email sender. Use care when clicking on links or opening attachments!
[email-masked]<mailto:[email-masked]>

Dear team

ref#  4784622,
cx confirm that there is no issue with the security   , the team refused to fix the item , and cx confirm that security  already allow, kindly ask the team to deliver the item , as cx confirm that there is no issue , but security  asking about the tolls that the team will use it , caz of that team refused to deliver the item

Best Regards,
Roaa Alismaeil
Customer Experience Specialist
T: +962 6 500 1333
F: +962 6 500 1334
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Mansoorullah Enayathullah [mailto:[email-masked]]
Sent: Wednesday, April 5, 2023 6:43 PM
To: HomeBox Customercare UAE; crys_hb; Luma Alzubaidi; Sarah Otoum; [email-masked]<mailto:[email-masked]>
Cc: HBUAE DELIVERY
Subject: security not allowing # 9423523488

Dear team,
Please find the below CRM and do the needful
Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Reason
Sub Reason
Sub Sub Reason
Call Status
Call By
User Loc.
Call Detail
Closing Notes
Appr. Dept
Appr. Reason
Appr. Flag
Appr Notes
Appr.Date
Closed By
Closed Date
PendingNote No
Followup
4784595
4/5/2023 7:42:35 PM
9423523488
Mazen Kalach
507085336
CTD Exceptions
Operational - Retail
Wrong commitment
Closed
Mansoorvllah.E
UAE
As per team security is not allowing for delivery team waiting in cx place more 20min. Team : Naveed YSN

-
-
-

247900
05-Apr-2023

Thanks & Regards
Mansoorullah
Associate-COD
T :+971 4821 5800
DWC Warehouse, Building Number : 3
UAE.
www.homeboxstores.com<http://www.homeboxstores.com>

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