Subject: Homebox Freshdesk Open Ticket 5 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Wed, 5 Apr 2023 13:36:59 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

75

15

8

19

12

53

182

LMG INTERNAL TEAM

2

1

1

4

SHIPA

2

2

WAREHOUSE

1

1

1

1

1

1

6

Grand Total

80

16

9

21

14

54

194

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

11

1

12

Amal Aldughmi

2

2

Ayat Alkhaldi

1

1

Bushra alzubi

1

1

Hadeel talal Alshukri

2

2

Najwa algaisiah

2

2

Razan alberawi

1

1

Roaa alismaeil

1

1

Rua'a Abukaff

1

1

Shrouq sadeh

1

1

HB LiveSalesman

3

1

1

2

7

Ali Adil

2

1

1

4

Ali hazzaa

1

1

Malek Hosan

1

1

No Agent

1

1

HB-LSM-Followup

24

7

2

8

5

25

71

Ali Adil

1

1

1

2

1

4

10

Ali hazzaa

1

3

4

Alsharif ahmad

1

1

2

Aws Adra

8

2

2

3

15

jinana parveen

2

5

7

Jok Kuol

1

1

5

7

Laith Almohamd

2

2

1

3

1

4

13

Malek Hosan

1

1

Nikhil Tiwari

9

1

1

1

12

Home Box UAE Back Office

14

4

3

8

5

13

47

Samer. aburamadan

11

3

2

8

2

2

28

Sanaa Hammad

3

1

1

3

11

19

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

28

4

3

4

3

14

56

Ali Adil

1

1

3

5

Anslem Misquitta

4

4

1

2

11

Aws Adra

3

1

1

1

6

jinana parveen

1

1

Jok Kuol

6

2

6

14

Laith Almohamd

11

1

1

3

16

Nikhil Tiwari

2

2

No Agent

1

1

Grand Total

80

16

9

21

14

54

194

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

27

8

2

7

5

24

73

Ali Adil

1

1

1

2

1

4

10

Ali hazzaa

1

2

3

Alsharif ahmad

1

1

2

Anslem Misquitta

3

1

4

Aws Adra

8

2

2

3

15

jinana parveen

2

5

7

Jok Kuol

1

1

5

7

Laith Almohamd

2

2

1

3

1

4

13

Malek Hosan

1

1

Nikhil Tiwari

9

1

1

11

Email

13

1

1

4

1

9

29

Ali Adil

3

3

Anslem Misquitta

1

1

2

Aws Adra

3

1

1

1

6

jinana parveen

1

1

Jok Kuol

3

2

2

7

Laith Almohamd

5

1

1

2

9

No Agent

1

1

Facebook

3

1

1

1

2

8

Ali Adil

2

1

1

4

Ali hazzaa

1

1

Anslem Misquitta

1

1

Malek Hosan

1

1

No Agent

1

1

Outbound Email

15

5

3

6

2

13

44

Amal Aldughmi

2

2

Anslem Misquitta

2

1

1

4

Ayat Alkhaldi

1

1

Bushra alzubi

1

1

Hadeel talal Alshukri

2

2

Jok Kuol

1

1

Najwa algaisiah

2

2

Razan alberawi

1

1

Roaa alismaeil

1

1

Rua'a Abukaff

1

1

Samer. aburamadan

4

1

2

6

2

15

Sanaa Hammad

1

1

10

12

Shrouq sadeh

1

1

Phone

10

2

1

3

5

2

23

Ali hazzaa

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

7

2

2

2

13

Sanaa Hammad

3

1

2

1

7

Portal

12

1

4

17

Ali Adil

1

1

2

Jok Kuol

3

3

6

Laith Almohamd

6

1

7

Nikhil Tiwari

2

2

Grand Total

80

16

9

21

14

54

194

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>