Subject: RE: [#5931510] - 9422274142 -full refund
From: Anslem Misquitta <[email-masked]>
To: samer aburamadan <[email-masked]>, malek.hosan <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>, HomeBox Customercare UAE <[email-masked]>, Home Box <[email-masked]>, Sanaa.Hammad <[email-masked]>, Nada Hattar <[email-masked]>, syed.ataullah <[email-masked]>, amir.aziz <[email-masked]>
Date: Wed, 5 Apr 2023 12:03:01 +0000

Hi Samer,

@Malek<mailto:[email-masked]> – As discussed, please coach the agent and raise JIRA

Please check the attached email, point number 2 of when to raise JIRA.

I don’t understand how this is missed.

[A close up of a sign  Description automatically generated]
Anslem Misquitta
Retail Operations - Customer Care
T   :  800 HOMEBOX (4663269)
F   :  +971 4 5172380
E   :  [email-masked]<mailto:[email-masked]>
Landmark Tower, Dubai Marina
P.O.Box 282028, UAE.
www.homeboxstores.com<http://www.homeboxstores.com/>

From: Home Box <[email-masked]>
Sent: Sunday, April 2, 2023 8:35 AM
To: Anslem Misquitta <[email-masked]>
Cc: Murtaza Kutiyanawala <[email-masked]>; HomeBox Customercare UAE <[email-masked]>
Subject: Fwd: [#5931510] - 9422274142 -full refund

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi Team,

The customer wants the delivery fees as a compensation for the order 9422274142
The Customer received 1 damaged item (return process completed).

please check and advice,

Best regards,
Samer Aburamadan

On Fri, 31 Mar at 10:33 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

The customer wants the delivery fees as a compensation for the order 9422274142
​
The Customer received 1 damaged item (return process completed).

please check and advice,

Best regards,
Samer Aburamadan
On Mon, 27 Mar at 11:44 AM , Rmb5d7fqtd <[email-masked]<mailto:[email-masked]>> wrote:
dear team,

cx wants to receive the delivery charge as it is not her fault she received the item damaged

regards,
shahed khalaf

5931510:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: FW: How to raise JIRA Ticket with Scenarios
From: Anslem Misquitta <[email-masked]>
To: Sanaa.Hammad <[email-masked]>
Cc: Nada Hattar <[email-masked]>, Murtaza Kutiyanawala <[email-masked]>
Date: Tue, 18 Oct 2022 09:23:05 +0000

FYI

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>

From: Anslem Misquitta <[email-masked]>
Sent: Wednesday, August 17, 2022 6:11 PM
To: [email-masked]; Izzeldeen Shabaneh <[email-masked]>; Layla Abdelqader <[email-masked]>; Nada Hattar <[email-masked]>; Malek <[email-masked]>; [email-masked]
Cc: Murtaza Kutiyanawala <[email-masked]>; Ahmed Zoher <[email-masked]>; HomeBox Customercare UAE <[email-masked]>; Sabry Yousef <[email-masked]>; Sameer Sadiq <[email-masked]>; Maryam Yahya <[email-masked]>; Deeksha <[email-masked]>; Raneem Alqutub <[email-masked]>
Subject: How to raise JIRA Ticket with Scenarios

Hi All,

JIRA to be raised for below scenarios

*       Revoke MYCREDIT, Update Bank details and Raise ticket to finance on hybris, if refund less than 6 months then we need to ask JIRA team to Raise ticket to finance

JIRA Team may ask for Approval to revoke MYCREDIT - send it to Me ,Sabry, Murtaza and HB Customer Service.

*       Item refund is processed but delivery charge not refunded
*       Invoice is cancelled refund is processed but delivery charge not refunded
*       Invoice is cancelled refund is not processed
*       Refund is rejected on hybris (there are 2 scenarios, 1 - system not allowing refund, 2 - old invoice - send details to Me ,Sabry, Murtaza and HB Customer Service)
*       Deletion of account/Deleting phone number from account
*       Shukran points not given
*       Need invoice copy - Invoice cannot be pulled on hybris (JIRA team can only send Invoice copy)
*       Password Issue/Login Issue

*For every JIRA Raised please update Freshdesk Ticket*

To create new JIRA Ticket press on "Create"

Fill The below details - these are common information that we put for all the ticket that we raise in JIRA (Subject Line depends on the issue)

Fill The below details - these are common information that we put for all the ticket that we raise in JIRA

To check if JIRA is raised for any invoice or to search any JIRA Ticket put the invoice number on search and wait don't press enter you will get the required information.

Feel free to approach if any help/clarification required.

Anslem Misquitta

Retail Operations - Customer Care

T   :  800 HOMEBOX (4663269)

F   :  +971 4 5172380

E   :  [email-masked]<mailto:[email-masked]>

Landmark Tower, Dubai Marina

P.O.Box 282028, UAE.

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0>