Subject: Re: Pending list from LSM
From: "Malek Al. Hosan" <[email-masked]>
To: Abdul Hameed Rasheed <[email-masked]>, Anslem Misquitta <[email-masked]>
Cc: murtaza kutiyanawala <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>, AMIR <[email-masked]>, syed ataullah <[email-masked]>
Date: Wed, 5 Apr 2023 03:35:44 -0700 (MST)

Dear Abdulhameed. 

Please check the following report as requested after adding the CRM number field and rechecking the cases. 
Rows highlighted wit blue are to be checked. 

Dear Anslem. 

Please find the same as requested. Some cases was removed as it was resolved and other waiting actions from another party. 
Will be sending all pending tickets report soon. 

Ticket ID 	Subject 	Agent 	Created time 	Days 	Ageing 	Order ID 	CRM 	Reason Category 	Pending notes. 
5752381 	WWD Replacement Follow Up - 9413196807 	jinana parveen 	25-02-2023 12:25 	39 	+15days 	9413196807 	4781456 	WWD Damaged/Manufacturing Fault 	Pending replacement. 
5778219 	29030202208520220419 - Damaged WWD 	Jok Kuol 	02-03-2023 14:52 	34 	+15days 	4751439 	4770089 	WWD Damaged/Manufacturing Fault 	Customer refuse part replacement 
5828960 	29030202910720210610 - Damaged WWD 	Laith Almohamd 	11-03-2023 17:47 	25 	+15days 	2.90302E+19 	4756711 	WWD Damaged/Manufacturing Fault 	Custoemr want Full replacement. Waiting CCC update 
5842851 	29027201704820230211 - Damaged WWD 	Jok Kuol 	13-03-2023 22:36 	23 	+15days 	2.90272E+19 	4780578 	WWD Damaged/Manufacturing Fault 	Part replacement pending 
5895580 	9419485097 - Damaged WWD Follow Up 	jinana parveen 	20-03-2023 07:18 	16 	+15days 	9419485097 	4770847 	WWD Damaged/Manufacturing Fault 	Customer available on 8th. Team will arrange for same. 
5917848 	9686060158 - Damaged WWD 	Ali Adil 	24-03-2023 12:52 	12 	11-15 days 	9686060158 	4763978 	WWD Damaged/Manufacturing Fault 	Pull out done. Please create RMA 
5922365 	9421424483 / Damaged WWD 	Aws Adra 	25-03-2023 14:30 	11 	11-15 days 	9421424483 	4769658 	WWD Damaged/Manufacturing Fault 	waiting customer confirmation for pullout 
5941623 	29052102833120221230 - Damaged WWD 	Aws Adra 	29-03-2023 00:05 	7 	7-10 days 	4757282 	4776739 	WWD Damaged/Manufacturing Fault 	Pendig replacement 
5943577 	29004105561620230322 - Missing Part 	Aws Adra 	29-03-2023 12:25 	7 	7-10 days 	290041 	4773944 	WWD Pending Delivery 		Need pull out 
5948884 	9585927437 - WWD Complaint 	Ali Adil 	30-03-2023 07:29 	6 	5-6 Days 	9585927437 	4761377 	WWD Damaged/Manufacturing Fault 	Customer was not available waiting customer confirmation 
5952739 	9419956327 / Pending Missing Parts delivery WWD 	Laith Almohamd 	30-03-2023 18:37 	6 	5-6 Days 	9419956327 	4780837 	WWD Pending Delivery 		Waiting customer confirmation for pullout 
5970872 	9419697675 - Damaged WWD Pending Complaint 	Aws Adra 	02-04-2023 16:20 	3 	3-4 Days 	9419697675 	4776943 	WWD Damaged/Manufacturing Fault 	Waiting for inspection report. 

Regards. 
Malek. 

From: "Abdul Hameed Rasheed" <[email-masked]> 
To: "Anslem Misquitta" <[email-masked]> 
Cc: "murtaza kutiyanawala" <[email-masked]>, "Malek" <[email-masked]> 
Sent: Tuesday, April 4, 2023 2:44:15 PM 
Subject: RE: Pending list from LSM 

[ mailto:[email-masked] | @Anslem Misquitta ] Incomplete Format I could not able to work on this kindly share me the CRM Excel will provide the update accordingly. 

Thanks & Regards 

Abdul Hameed.R 

Landline -04821 5931 

Mob +971 50 614 2204 

From: Anslem Misquitta <[email-masked]> 
Sent: Monday, April 3, 2023 2:12 PM 
To: Abdul Hameed Rasheed <[email-masked]> 
Cc: Murtaza Kutiyanawala <[email-masked]>; malek.hosan <[email-masked]> 
Subject: RE: Pending list from LSM 

[ mailto:[email-masked] | @Abdul Hameed Rasheed ] any update on these invoices. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

From: Anslem Misquitta 
Sent: Saturday, April 1, 2023 4:49 PM 
To: Abdul Hameed Rasheed < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Murtaza Kutiyanawala < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Pending list from LSM 

	

Ticket ID 	

Subject 	

Status 	

Agent 	

Created 	

Days 	

Ageing 	

Order ID and CRM 	

Reason Category 	

Pending notes. 

5752381 	

WWD Replacement Follow Up - 9413196807 	

Waiting on Customer 	

Ali Adil 	

2/25/2023 	

34 	

+15days 	

9413196807 	

WWD Damaged/Manufacturing Fault 	

team call customer no answer. 

5778219 	

29030202208520220419 - Damaged WWD 	

Waiting on Third Party 	

Laith Almohamd 	

3/2/2023 	

29 	

+15days 	

4751439 	

WWD Damaged/Manufacturing Fault 	

Customer refuse part replacement 

5825969 	

9417356160 - WWD Missing Parts Follow Up 	

Open 	

Ali Adil 	

3/11/2023 	

20 	

+15days 	

9417356160 	

WWD Damaged/Manufacturing Fault 	

Pending replacement 

5828960 	

29030202910720210610 - Damaged WWD 	

Waiting on Third Party 	

Laith Almohamd 	

3/11/2023 	

20 	

+15days 	

4756711 	

WWD Damaged/Manufacturing Fault 	

Item can not be repaired- Please contact the customer. 

5837808 	

- Damaged WWD follow up - 9408725742 	

Waiting on Third Party 	

Laith Almohamd 	

3/13/2023 	

18 	

+15days 	

9408725742 	

WWD Damaged/Manufacturing Fault 	

Replacement pending 

5861703 	

29001003636220220205 - Damaged WWD 	

Waiting on Third Party 	

Ali Adil 	

3/16/2023 	

15 	

11-15 days 	

4714607 	

WWD Damaged/Manufacturing Fault 	

Part replacement pending 

5895580 	

9419485097 - Damaged WWD Follow Up 	

Waiting on Third Party 	

Laith Almohamd 	

3/20/2023 	

11 	

11-15 days 	

9419485097 	

WWD Damaged/Manufacturing Fault 	

Pull our pending 

5902680 	

29002601825320221229 - Damaged WWD 	

Waiting on Customer 	

Laith Almohamd 	

3/21/2023 	

10 	

7-10 days 	

4753120 	

WWD Pending Delivery 	

Pullout on 4th April- Waiting customer Confirmation 

5903731 	

Refund FF item because of No Stock -9588838190 	

Waiting on Third Party 	

Nikhil Tiwari 	

3/21/2023 	

10 	

7-10 days 	

9588838190 	

WWD Damaged/Manufacturing Fault 	

Need to issue voucher. 

5907981 	

Pending Replacement - 9416999982 	

Waiting on Third Party 	

Jok Kuol 	

3/22/2023 	

9 	

7-10 days 	

9416999982 	

WWD Damaged/Manufacturing Fault 	

Insection today- Now part replacement pending 

5910271 	

29054102039820230316 Damaged SRCC 	

Waiting on Third Party 	

Laith Almohamd 	

3/22/2023 	

9 	

7-10 days 	

4735742 	

WWD Damaged/Manufacturing Fault 	

Pending replacement SRCC 

5910330 	

9416420503- Damaged WWD 	

Waiting on Third Party 	

Alsharif ahmad 	

3/22/2023 	

9 	

7-10 days 	

9416420503 	

WWD Damaged/Manufacturing Fault 	

CC team waiting WH confirmation 

5914021 	

RETURNS 	

Waiting on Third Party 	

Laith Almohamd 	

3/23/2023 	

8 	

7-10 days 	

9417978487 	

WWD Damaged/Manufacturing Fault 	

Pending replacement 

5914759 	

9419556770- Damage WWD Item 	

Waiting on Third Party 	

Jok Kuol 	

3/23/2023 	

8 	

7-10 days 	

9419556770 	

WWD Damaged/Manufacturing Fault 	

Replaced part damage- Need Part replacement again. 

5917848 	

9686060158 - Damaged WWD 	

Waiting on Customer 	

Ali Adil 	

3/24/2023 	

7 	

7-10 days 	

9686060158 	

WWD Damaged/Manufacturing Fault 	

Pull out with deduction. Waiting customer confirmation 

5918905 	

Pending Delivery / 9419917352 	

Waiting on Third Party 	

Laith Almohamd 	

3/24/2023 	

7 	

7-10 days 	

9419917352 	

WWD Pending Delivery 	

Replaced wrong part- rearrange 

5919478 	

Voucher follow up 9657077374 	

Waiting on Third Party 	

Ali hazzaa 	

3/24/2023 	

7 	

7-10 days 	

9657077374 	

Pullout done refund not processed 	

Need to create RDO 

5920369 	

9419986510 Damaged WWD 	

Waiting on Third Party 	

Jok Kuol 	

3/25/2023 	

6 	

5-6 Days 	

9419986510 	

WWD Damaged/Manufacturing Fault 	

Rearrange inspection 

5931444 	

Call back request - 9415997655 	

Waiting on Third Party 	

Ali Adil 	

3/27/2023 	

4 	

3-4 Days 	

9415997655 	

WWD Damaged/Manufacturing Fault 	

Customer reject inspection report 

5933658 	

Damaged WWD follow up /9414822114 	

Waiting on Third Party 	

Jok Kuol 	

3/27/2023 	

4 	

3-4 Days 	

9414822114 	

WWD Damaged/Manufacturing Fault 	

Pending inspection 

5934207 	

9419005697 - Damaged WWD 	

Waiting on Third Party 	

Jok Kuol 	

3/27/2023 	

4 	

3-4 Days 	

9419005697 	

WWD Damaged/Manufacturing Fault 	

Pending inspection 

5934848 	

29002605737620230308 - Damaged WWD Pending Complaint 	

Waiting on Third Party 	

Jok Kuol 	

3/27/2023 	

4 	

3-4 Days 	

4743522 	

WWD Damaged/Manufacturing Fault 	

arrange missing parts 

5937498 	

السلام عليكم 	

Waiting on Third Party 	

Ali hazzaa 	

3/28/2023 	

3 	

3-4 Days 	

290501026 	

WWD Damaged/Manufacturing Fault 	

SRCC DAMAGE ITEM 

5937993 	

Damaged WWD follow up / 29001005663820220526 	

Waiting on Third Party 	

Jok Kuol 	

3/28/2023 	

3 	

3-4 Days 	

4741394 	

WWD Damaged/Manufacturing Fault 	

Part replacement pending 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAnslem.Misquitta%40landmarkgroup.com%7C364e7928af3c4900876b08d98cb54bee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637695532547747731%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=B4sHFXtb8ozmDL%2B5bInWdirvh1%2BRUB3dP8LgeguSuMU%3D&reserved=0 | www.homeboxstores.com ] 

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