Subject: RE: House not ready
From: Luma AbuSharekh <[email-masked]>
To: Homebox Delivery <[email-masked]>
Cc: HBUAE DELIVERY <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, Homebox Bawadism <[email-masked]>, Homebox Bawadima <[email-masked]>, HomeBox Customercare UAE <[email-masked]>
Date: Wed, 5 Apr 2023 10:35:32 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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From: Homebox Delivery [mailto:[email-masked]]
Sent: Wednesday, April 5, 2023 1:33 PM
To: HomeBox Customercare UAE; crys_hb; [email-masked]; Homebox Bawadism; Homebox Bawadima
Cc: HBUAE DELIVERY
Subject: RE: House not ready

Kindly check

Cx asking to fix the items.

From: Homebox Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, April 5, 2023 2:20 PM
To: HomeBox Customercare UAE <[email-masked]<mailto:[email-masked]>>; crys_hb <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Homebox Bawadism <[email-masked]<mailto:[email-masked]>>; Homebox Bawadima <[email-masked]<mailto:[email-masked]>>
Cc: HBUAE DELIVERY <[email-masked]<mailto:[email-masked]>>
Subject: House not ready

Dear team
Kindly find the crm and do the needful

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4782916

4/5/2023 2:19:19 PM

29050102643820230329

SOUKAINA 0545550049

0545550049

CTD Exceptions

Operational - Retail

House not ready

Closed

Nilesh Rathnayaka

UAE

as per team, cx house not yet ready cx asked to fix the item frst after that pack the items with plastic cover,that is not possible.even electricity not available cx given plug point for charging drill kit its 225mins high fixing job kindly check with cx

-

-

-

257622

05-Apr-2023

4782912

4/5/2023 2:19:08 PM

29050104975420230326

SOUKAINA 0545550049

0545550049

CTD Exceptions

Operational - Retail

House not ready

Closed

Nilesh Rathnayaka

UAE

as per team, cx house not yet ready cx asked to fix the item frst after that pack the items with plastic cover,that is not possible.even electricity not available cx given plug point for charging drill kit its 225mins high fixing job kindly check with cx

-

-

-

257622

05-Apr-2023

Regards
Redeemer
04821 5925

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