Subject: Homebox Freshdesk Open Ticket 5 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Wed, 5 Apr 2023 07:29:20 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

65

16

10

19

14

53

177

LMG INTERNAL TEAM

1

1

1

3

SHIPA

2

2

WAREHOUSE

1

1

1

2

1

2

8

Grand Total

69

17

11

22

16

55

190

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

14

2

16

Amal Aldughmi

2

2

Ayat Alkhaldi

1

1

Bushra alzubi

3

3

Hadeel talal Alshukri

1

1

Najwa algaisiah

3

3

Razan alberawi

1

1

Rua'a Abukaff

1

1

Shahed Khalaf

2

2

Shrouq sadeh

1

1

2

HB LiveSalesman

4

1

1

2

8

Ali Adil

3

1

1

5

Ali hazzaa

1

1

Jok Kuol

1

1

Malek Hosan

1

1

HB-LSM-Followup

20

7

2

8

7

25

69

Ali Adil

1

1

1

2

1

4

10

Ali hazzaa

1

3

4

Alsharif ahmad

1

1

2

Aws Adra

8

2

2

1

3

16

jinana parveen

4

5

9

Jok Kuol

1

1

1

5

8

Laith Almohamd

1

1

1

3

1

4

11

Malek Hosan

1

1

Nikhil Tiwari

4

2

1

1

8

Home Box UAE Back Office

10

4

3

9

5

14

45

Samer. aburamadan

8

3

2

6

2

2

23

Sanaa Hammad

1

1

1

3

3

12

21

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

21

4

5

4

3

14

51

Ali Adil

2

1

3

6

Anslem Misquitta

3

4

1

2

10

Aws Adra

3

1

1

1

6

jinana parveen

1

1

Jok Kuol

1

2

7

10

Laith Almohamd

12

2

1

2

17

Nikhil Tiwari

1

1

Grand Total

69

17

11

22

16

55

190

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

23

8

2

7

7

24

71

Ali Adil

1

1

1

2

1

4

10

Ali hazzaa

1

2

3

Alsharif ahmad

1

1

2

Anslem Misquitta

3

1

4

Aws Adra

8

2

2

1

3

16

jinana parveen

4

5

9

Jok Kuol

1

1

1

5

8

Laith Almohamd

1

1

1

3

1

4

11

Malek Hosan

1

1

Nikhil Tiwari

4

2

1

7

Email

9

1

2

3

1

9

25

Ali Adil

3

3

Anslem Misquitta

1

1

Aws Adra

3

1

1

1

6

jinana parveen

1

1

Jok Kuol

1

1

3

5

Laith Almohamd

5

2

1

1

9

Facebook

4

1

1

1

2

9

Ali Adil

3

1

1

5

Ali hazzaa

1

1

Anslem Misquitta

1

1

Jok Kuol

1

1

Malek Hosan

1

1

Outbound Email

17

6

3

6

2

13

47

Amal Aldughmi

2

2

Anslem Misquitta

2

1

1

4

Ayat Alkhaldi

1

1

Bushra alzubi

3

3

Hadeel talal Alshukri

1

1

Jok Kuol

1

1

Najwa algaisiah

3

3

Razan alberawi

1

1

Rua'a Abukaff

1

1

Samer. aburamadan

3

1

2

4

2

12

Sanaa Hammad

1

2

1

10

14

Shahed Khalaf

2

2

Shrouq sadeh

1

1

2

Phone

7

2

1

4

5

3

22

Ali hazzaa

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

No Agent

1

1

Samer. aburamadan

5

2

2

2

11

Sanaa Hammad

1

1

1

2

2

7

Portal

9

2

1

4

16

Ali Adil

2

1

3

Jok Kuol

1

3

4

Laith Almohamd

7

1

8

Nikhil Tiwari

1

1

Grand Total

69

17

11

22

16

55

190

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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