Subject: Re: Waiting on customer tickets closing issue.
From: "Malek Al. Hosan" <[email-masked]>
To: Mohmoud Elsayed <[email-masked]>
Cc: AMIR <[email-masked]>, syed ataullah <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>, Malik Ismail <[email-masked]>
Date: Tue, 4 Apr 2023 06:51:43 -0700 (MST)

Hi Mahmoud. 

Thank you for the update. Will forward the same to all team members. 

Regards. 
Malek. 

From: "Mohmoud Elsayed" <[email-masked]> 
To: "Malek" <[email-masked]> 
Cc: "AMIR" <[email-masked]>, "syed ataullah" <[email-masked]>, "saurabh" <[email-masked]>, "Deeksha" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Tuesday, April 4, 2023 4:41:15 PM 
Subject: RE: Waiting on customer tickets closing issue. 

Hi Malek, 

Please update the “language” & “Language” field properly to trigger the relevant automation response. 

From: Malek Al. Hosan <[email-masked]> 
Sent: Monday, April 3, 2023 5:14 PM 
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Cc: amir.aziz <[email-masked]>; syed.ataullah <[email-masked]>; saurabh <[email-masked]>; Deeksha <[email-masked]> 
Subject: Waiting on customer tickets closing issue. 

CAUTION: External email sender. Use care when clicking on links or opening attachments! 

Dear Mahmoud. 

Please note that tickets which is waiting on customer are not automatically closing after 2 days as it should be for the following group. 

HB-LSM-KSA-FOLLOWUP 

Kindly check and assist for resolving this. 

Ticket: 5933945 - 5933863 FYR. 

Thanks&Regards. 

Malek. 

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