Subject: Homebox Freshdesk Open Ticket 4 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Tue, 4 Apr 2023 06:39:42 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

81

17

13

15

18

60

204

HYBRIS

1

1

LMG INTERNAL TEAM

2

2

1

1

6

WAREHOUSE

1

2

1

2

2

8

Grand Total

83

20

16

16

22

62

219

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

13

2

2

2

19

Amal Aldughmi

2

2

Anslem Misquitta

1

1

Ayat Alkhaldi

1

1

Bushra alzubi

4

4

Hadeel talal Alshukri

2

1

3

Najwa algaisiah

1

1

Razan alberawi

1

1

2

Rua'a Abukaff

1

1

2

Shahed Khalaf

1

1

Shrouq sadeh

1

1

Yasmeen alskafy

1

1

HB LiveSalesman

5

1

1

2

9

Ali Adil

1

1

Ali hazzaa

1

1

2

Aws Adra

3

3

Jok Kuol

1

1

Laith Almohamd

1

1

Malek Hosan

1

1

HB-LSM-Followup

30

6

7

6

11

25

85

Ali Adil

1

2

1

5

9

Ali hazzaa

1

3

4

Alsharif ahmad

1

1

2

Aws Adra

11

2

2

2

17

jinana parveen

3

1

5

9

Jok Kuol

4

1

2

6

13

Laith Almohamd

4

2

4

2

3

15

Malek Hosan

1

1

Nikhil Tiwari

11

1

2

1

15

Home Box UAE Back Office

13

7

3

4

5

19

51

Anslem Misquitta

1

1

Samer. aburamadan

8

2

2

1

2

3

18

Sanaa Hammad

5

4

1

3

3

16

32

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

22

4

4

3

5

16

54

Ali Adil

1

1

4

6

Anslem Misquitta

3

1

2

1

7

Aws Adra

3

1

1

1

6

jinana parveen

2

1

3

Jok Kuol

4

1

1

8

14

Laith Almohamd

10

1

2

1

1

2

17

Nikhil Tiwari

1

1

Grand Total

83

20

16

16

22

62

219

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

31

7

6

6

10

25

85

Ali Adil

1

2

1

5

9

Ali hazzaa

1

2

3

Alsharif ahmad

1

1

2

Anslem Misquitta

2

1

1

4

Aws Adra

10

2

1

2

15

jinana parveen

3

1

5

9

Jok Kuol

4

1

2

6

13

Laith Almohamd

4

2

4

2

3

15

Malek Hosan

1

1

Nikhil Tiwari

11

1

1

1

14

Email

10

1

1

3

3

9

27

Ali Adil

1

3

4

Anslem Misquitta

1

1

Aws Adra

2

1

1

4

jinana parveen

2

1

3

Jok Kuol

3

1

4

8

Laith Almohamd

2

1

1

1

1

1

7

Facebook

5

1

1

1

2

10

Ali Adil

1

1

Ali hazzaa

1

1

2

Anslem Misquitta

1

1

Aws Adra

3

3

Jok Kuol

1

1

Laith Almohamd

1

1

Malek Hosan

1

1

Outbound Email

16

6

3

3

2

18

48

Amal Aldughmi

2

2

Anslem Misquitta

1

1

1

3

Ayat Alkhaldi

1

1

Bushra alzubi

4

4

Hadeel talal Alshukri

2

1

3

Jok Kuol

1

1

Najwa algaisiah

1

1

Razan alberawi

1

1

2

Rua'a Abukaff

1

1

2

Samer. aburamadan

1

1

3

5

Sanaa Hammad

2

3

1

1

14

21

Shahed Khalaf

1

1

Shrouq sadeh

1

1

Yasmeen alskafy

1

1

Phone

11

3

3

3

6

3

29

Ali hazzaa

1

1

Aws Adra

1

1

2

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

7

2

1

1

2

13

Sanaa Hammad

3

1

1

2

2

2

11

Portal

10

2

3

5

20

Ali Adil

1

1

2

Aws Adra

1

1

2

Jok Kuol

1

1

3

5

Laith Almohamd

8

1

1

10

Nikhil Tiwari

1

1

Grand Total

83

20

16

16

22

62

219

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

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