Subject: Waiting on customer tickets closing issue.
From: "Malek Al. Hosan" <[email-masked]>
To: [email-masked]
Cc: AMIR <[email-masked]>, syed ataullah <[email-masked]>, saurabh <[email-masked]>, Deeksha <[email-masked]>
Date: Mon, 3 Apr 2023 06:13:49 -0700 (MST)

Dear Mahmoud. 

Please note that tickets which is waiting on customer are not automatically closing after 2 days as it should be for the following group. 

HB-LSM-KSA-FOLLOWUP 
Kindly check and assist for resolving this. 
Ticket: 5933945 - 5933863 FYR. 

Thanks&Regards. 
Malek.