Subject: RE: Customer not available 29041101042420230327
From: Luma AbuSharekh <[email-masked]>
To: Anton Dilshan <[email-masked]>
Cc: Abdul Hameed Rasheed <[email-masked]>, "Gopinath Janakiraman" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, crys_hb <[email-masked]>, "[email-masked]" <[email-masked]>, "Gouskather Mohamed Hussain" <[email-masked]>, Harsha Lasantha <[email-masked]>, HB Shj Feeder WH <[email-masked]>, hbaxd feederwh <[email-masked]>, hbpending uae <[email-masked]>, Homebox Delivery <
Date: Mon, 3 Apr 2023 08:25:00 +0000

[email-masked]<mailto:[email-masked]>

Best Regards,
Lama Abusharekh
Customer Experience Specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

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<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Anton Dilshan [mailto:[email-masked]]
Sent: Monday, April 3, 2023 11:18 AM
To: HomeBox Customercare UAE; crys_hb; [email-masked]
Cc: Abdul Hameed Rasheed; Gopinath Janakiraman; Gouskather Mohamed Hussain; Harsha Lasantha; HB Shj Feeder WH; hbaxd feederwh; hbpending uae; Homebox Delivery; ImranKhan; Mangalanathan Muthandi; Mansoorullah Enayathullah; Murali Govindaraj; Soundar Rajan; Yunis Fakrudeen
Subject: Customer not available 29041101042420230327

Dear Team ,
Please find the below CRM and try to convince the Customer to Receive the Delivery at earliest

Call ID

Call Date

Invoice No

Cust Name

Cust Mobile

Reason

Sub Reason

Sub Sub Reason

Call Status

Call By

User Loc.

Call Detail

Closing Notes

Appr. Dept

Appr. Reason

Appr. Flag

Appr Notes

Appr.Date

Closed By

Closed Date

PendingNote No

Followup

4774478

4/3/2023 12:01:45 PM

29041101042420230327

NN-Manoj KumarMohanan

0555297874

CTD Exceptions

Operational - Logistic

Customer not available

Closed

Anton Dilshan

UAE

Refer CRM 4771693 - Cx not available now and Requested come an evening , but As per Team its not possible do and they Requested come at-least afternoon  (around 3 pm ) but Cx Refused

-

-

-

24595

03-Apr-2023

  Anton Dilshan
 Senior Supervisor - COD
  T   :  +971 4 8215806
  M :  +971 566814620
  E  :  [email-masked]<mailto:[email-masked]>
  DWC Warehouse, Building Number : 3
  UAE.
  www.homeboxstores.com<http://www.homeboxstores.com/>

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