Subject: Homebox Freshdesk Open Ticket 3 ,April 2023
From: Sanaa Hammad <[email-masked]>
To: 'Anton Dilshan' <[email-masked]>, 'Abdul Rasheed' <[email-masked]>, 'Murtaza Kutiyanawala' <[email-masked]>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, 'Anslem Misquitta' <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: "[email-masked]'" <[email-masked]>, "Rawan Barghouth" <[email-masked]>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]'>, "[email-masked]'" <[email-masked]>, "[email-masked]'" <[email-masked]>, Taima Zeid <[email-masked]>, 'Anunay Sharma' <[email-masked]>, Nada Hattar <
Date: Mon, 3 Apr 2023 07:00:51 +0000

Hi Team,

Hope this email finds you well.

In the attachment is the required open Fresh Desk tickets, kindly check and do the needful.

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

65

13

13

12

14

55

172

HYBRIS

1

1

LMG INTERNAL TEAM

5

2

1

8

WAREHOUSE

1

1

2

2

3

9

Grand Total

66

19

17

14

19

55

190

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Crystel Homebox UAE Team

12

12

Bushra alzubi

2

2

Hadeel talal Alshukri

1

1

Najwa algaisiah

2

2

Razan alberawi

4

4

Rua'a Abukaff

1

1

Shrouq sadeh

2

2

HB LiveSalesman

2

1

1

2

6

Ali Adil

1

1

Ali hazzaa

1

1

2

Aws Adra

1

1

Malek Hosan

1

1

No Agent

1

1

HB-LSM-Followup

23

5

7

5

8

26

74

Ali Adil

1

2

3

4

10

Ali hazzaa

1

1

3

5

Alsharif ahmad

1

1

Aws Adra

4

1

1

1

3

10

jinana parveen

8

2

5

15

Jok Kuol

2

1

5

8

Laith Almohamd

2

2

2

2

2

4

14

Malek Hosan

1

1

2

Nikhil Tiwari

6

1

1

8

Sabry Yousef

1

1

Home Box UAE Back Office

7

6

5

4

7

12

41

Anslem Misquitta

1

1

Samer. aburamadan

3

4

3

2

1

3

16

Sanaa Hammad

3

2

2

2

6

9

24

HomeBox Instagram

1

1

Jok Kuol

1

1

HomeBox UAE

22

7

4

5

3

15

56

Ali Adil

1

1

3

5

Anslem Misquitta

2

1

1

1

5

Aws Adra

5

2

2

1

10

jinana parveen

4

1

5

Jok Kuol

4

2

1

8

15

Laith Almohamd

2

3

2

1

3

11

No Agent

5

5

Grand Total

66

19

17

14

19

55

190

Count of Ageing

Column Labels

Row Labels

0-2 Day

3-4 Days

5-6 Days

7-10 days

11-15 days

+15days

Grand Total

Chat

24

5

6

5

8

25

73

Ali Adil

1

2

3

4

10

Ali hazzaa

1

1

2

4

Alsharif ahmad

1

1

Anslem Misquitta

1

1

Aws Adra

4

1

1

1

3

10

jinana parveen

8

2

5

15

Jok Kuol

2

1

5

8

Laith Almohamd

2

2

2

2

2

4

14

Malek Hosan

1

1

2

Nikhil Tiwari

6

1

7

Sabry Yousef

1

1

Email

12

3

2

4

2

9

32

Ali Adil

1

2

3

Anslem Misquitta

1

1

Aws Adra

2

1

1

1

5

jinana parveen

2

1

3

Jok Kuol

2

1

1

4

8

Laith Almohamd

2

2

2

1

2

9

No Agent

3

3

Facebook

2

1

1

1

2

7

Ali Adil

1

1

Ali hazzaa

1

1

2

Anslem Misquitta

1

1

Aws Adra

1

1

Malek Hosan

1

1

No Agent

1

1

Outbound Email

15

1

2

1

2

13

34

Anslem Misquitta

1

1

1

3

Bushra alzubi

2

2

Hadeel talal Alshukri

1

1

Jok Kuol

1

1

Najwa algaisiah

2

2

Razan alberawi

4

4

Rua'a Abukaff

1

1

Samer. aburamadan

1

3

4

Sanaa Hammad

2

1

2

9

14

Shrouq sadeh

2

2

Phone

4

6

4

4

6

1

25

Ali hazzaa

1

1

Jok Kuol

1

1

Nikhil Tiwari

1

1

Samer. aburamadan

3

4

2

2

1

12

Sanaa Hammad

1

2

1

2

4

10

Portal

9

3

2

5

19

Ali Adil

1

1

2

Aws Adra

3

1

1

5

jinana parveen

2

2

Jok Kuol

2

1

3

6

Laith Almohamd

1

1

2

No Agent

2

2

Grand Total

66

19

17

14

19

55

190

Best Regards,
Sanaa Hammad
Customer Experience specialist

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

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<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>