Subject: Re: Invoice - 9505522785
From: "Malek Al. Hosan" <[email-masked]>
To: Anslem Misquitta <[email-masked]>
Cc: syed ataullah <[email-masked]>, AMIR <[email-masked]>, murtaza kutiyanawala <[email-masked]>, Deeksha <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 1 Apr 2023 20:35:46 -0700 (MST)

Dear Anslem. 

I could not detect any communication on FD or FC for this customer with our team. 
If there is any which i miss it, Please let us know so we can give the feedback and take the required actions. 

Regards. 
Malek. 

From: "Anslem Misquitta" <[email-masked]> 
To: "Sanaa.Hammad" <[email-masked]>, "Samer Aburamadan" <[email-masked]>, "Nada Hattar" <[email-masked]>, "syed ataullah" <[email-masked]>, "AMIR" <[email-masked]>, "Malek" <[email-masked]> 
Cc: "Taima Zeid" <[email-masked]>, "murtaza kutiyanawala" <[email-masked]>, "HomeBox Customercare UAE" <[email-masked]>, "Raja Ramachandran" <[email-masked]>, "Deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "farah.badawi" <[email-masked]> 
Sent: Saturday, April 1, 2023 8:45:44 PM 
Subject: Invoice - 9505522785 

Hi Team, 

FYI - [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@[email-masked] ] [ mailto:[email-masked] | 
@Malek ] 

As per CRM 4601673 it is mentioned, that call was made to customer but customer was not responding so the team can info that pullout will be done after 20% deduction also an online voucher will be given not refund. 

If we check all the remaining CRM’s after 4601673 we don’t see any agent has informed the above information to the customer. (information put in CRM is for everyone to view so everyone is on the same page and can share information with customer) 

Several emails have been sent with customer bank details to us as the refund was rejected also email have been sent to customer after 9 th of February but no email is sent with the above information. 

[ mailto:[email-masked] | @Nada Hattar ] - I want someone to speak with the agents and inform them if they see any information in CRM that was not given to customer for any reason (example given with CRM 4601673) then they will have to share that information with customer when customer calls back, if customer agrees/disagrees then accordingly raise CRM in CCC manager bucket and update the same in FD Ticket (so everyone has the view on it) and send an email as per the escalation matrix to CCC. 

	

Comp. no 	

Call Date 	

Invoice No 	

Customer Name 	

Customer Mobile 	

Reason 	

Call Details 	

Call Status 	

Agent 	

Select 	

MoreInfo 

4654383 	

2/28/2023 1:57:32 PM 	

9505522785 	

Tawfiq Hassan 	

506131215 	

Complaints 	

in ref to #4652338, (163088923 - Hamburg Sliding Door Wardrobe with Mirror - White) please check and arrange for pullout ASAP, its been weeks now, cx will file a complin if pullout was not done today or tomorrow maximum. -Ayat 	

CLS 	

500198 	

[ javascript-blocked:openpopup('4654383','AE') | More ] 

4652414 	

2/27/2023 6:24:50 PM 	

9505522785 	

Tawfiq Hassan 	

506131215 	

Enquiry 	

ref#4652338 the item is Hamburg Sliding Door Wardrobe with Mirror - White please check-marwa 	

CLS 	

5001936 	

[ javascript-blocked:openpopup('4652414','AE') | More ] 

4652338 	

2/27/2023 6:12:45 PM 	

9505522785 	

Tawfiq Hassan 	

506131215 	

Complaints 	

As a ref to #4601673 customer is requesting to get the pullout done tomorrow and she's asking to be contacted the day before for confirmation.-marwa 	

CLS 	

5001936 	

[ javascript-blocked:openpopup('4652338','AE') | More ] 

4633044 	

2/20/2023 4:31:07 PM 	

9505522785 	

Tawfiq Hassan 	

506131215 	

Complaints 	

As a ref to #4601673 customer is requesting to get the pullout done tomorrow or next Tuesday 28th Feb and she's asking to be contacted the day before for confirmation. Rua'a 	

CLS 	

500011 	

[ javascript-blocked:openpopup('4633044','AE') | More ] 

4611995 	

2/13/2023 4:27:20 PM 	

9505522785 	

Tawfiq Hassan 	

506131215 	

Request 	

0504160177-bushra 	

CLS 	

5001933 	

[ javascript-blocked:openpopup('4611995','AE') | More ] 

4601673 	

2/9/2023 5:44:26 PM 	

9505522785 	

Tawfiq Hassan 	

506131215 	

Enquiry 	

4589434 - we tried to call but cx not responding. we arrange the pull out for the online voucher (GV) 20 % usage deduction. once cx agree we arrange the pull out. 	

CLS 	

212196 	

[ javascript-blocked:openpopup('4601673','AE') | More ] 

Feel free to contact me if any help/clarification required. 

	

Anslem Misquitta 

Retail Operations - Customer Care 

T : 800 HOMEBOX (4663269) 

F : +971 4 5172380 

E : [ mailto:[email-masked] | [email-masked] ] 

Landmark Tower, Dubai Marina 

P.O.Box 282028, UAE. 

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